HHA Lead Scheduler

Samaritan•Mt Laurel, NJ

About The Position

The Lead CHHA Scheduler coordinates Certified Home Health Aide (CHHA) visits so patients receive timely and appropriate personal care services. The role processes service requests and frequency changes, reviews admissions, assigns aides to new patients, and communicates patient information and functional status to assigned CHHAs. It maintains accurate scheduling records in the electronic medical record and keeps hospice teams, facility staff, patients, and families informed about assignments, availability, vacancies, and schedule changes. The position also runs daily DME communication reports and coordinates equipment exchanges for new admissions when requested. Using Netsmart and Mobile Caregiver+, the Lead CHHA Scheduler manages HHA and scheduler schedules and time-off requests, oversees time and attendance, and provides leadership to HHA Schedulers. The role promotes excellent customer service and responds courteously, compassionately, and empathetically to service requests and complaints. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Proven ability to lead others.
Positive attitude and strong customer service skills.
Effective verbal communication and interpersonal skills.
Excellent organizational, multitasking, and time-management abilities.
Strong computer skills, including Microsoft Office, Excel proficiency, and database applications.
Ability to prioritize competing demands and demonstrate sound judgment in a fast-paced environment.
Ability to communicate professionally and compassionately with patients, families, healthcare professionals, and team members.

Nice To Haves

Two to three years of previous scheduling experience preferred.
Knowledge of medical terminology is helpful.

Responsibilities

Coordinate and schedule CHHA visits to ensure timely and appropriate personal care services.
Receive and process HHA service requests and frequency changes from nursing staff and admission reports.
Review daily admissions and coordinate aide assignments for new patients.
Provide patient information and communicate functional status to assigned CHHAs.
Accurately document HHA assignments and scheduling updates in the electronic medical record.
Notify hospice teams of CHHA assignments and communicate scheduling changes, including PTO, callouts, and assignment changes.
Communicate CHHA assignments and unexpected staffing vacancies to designated facility staff.
Monitor CHHA availability and communicate with patients and families awaiting HHA services.
Run daily DME communication reports and coordinate equipment exchanges for new admissions when requested.
Use Netsmart and Mobile Caregiver+ to maintain efficient and accurate HHA scheduling.
Manage schedules and time-off requests for HHAs and HHA Schedulers.
Oversee HHA and Scheduler time and attendance.
Provide leadership and guidance to HHA Schedulers to support efficient daily operations.
Promote excellent customer service and communication among schedulers, patients, families, vendors, and Samaritan team members.
Maintain open communication with patients' families, facility staff, CHHAs, and hospice teams.
Respond courteously, compassionately, and empathetically to internal and external customer service requests and complaints.
Perform other duties as assigned.