Chemical Support Engineer, Pulp & Paper (Portland, Oregon)

Solenis • Portland, OR

5d • $70,250 - $103,026 • Onsite

About The Position

Solenis is a global provider of water and hygiene solutions, with products and technologies used to improve operational efficiency, product quality, plant asset protection, environmental impact, and safety. The Chemical Support Engineer serves as the district’s primary technical resource, ensuring treatment chemicals and equipment are applied safely, effectively, and cost-efficiently at customer sites. The role works closely with Sales Account Managers to design, implement, and optimize treatment programs in the pulp and paper industry.

Requirements

• Bachelor’s degree in a science, engineering, or other technical discipline, or equivalent experience, including 10 or more years of relevant manufacturing or equipment experience.
• Ability to solve complex and non-routine technical problems.
• Strong customer relationship and stakeholder management skills.
• Knowledge of industrial processes and customer operations, or ability to quickly learn industry-specific applications and technologies.
• Results-driven mindset and proactive approach to problem-solving.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Valid driver’s license and satisfactory driving record.
• Willingness to participate in an on-call weekend rotation, typically up to one weekend per month.

Nice To Haves

• Experience with laboratory testing, pumps, pipefitting, and electrical systems.

Responsibilities

• Conduct routine service visits and testing to ensure treatment programs are safe, effective, and compliant.
• Provide technical support and pre-sales expertise to customers and the sales team throughout the sales process.
• Maintain service records and databases, and prepare weekly service reports.
• Identify and troubleshoot technical issues at customer sites, develop corrective action plans, and communicate findings to customers and Sales Account Managers.
• Provide technical input for proposals, projects, and customer-facing documentation, and identify opportunities for business growth within existing accounts.
• Analyze treatment program performance data and recommend improvements.
• Monitor, maintain, and inspect feed equipment.
• Participate in technical training and professional development activities.

Benefits

• Ongoing professional development and career growth opportunities.
• Paid time off program including vacation, sick leave, and floating holidays.
• Competitive base salary, incentive compensation plan, and annual merit increases.
• 401(k) plan with company matching contributions.
• Relocation assistance.
• Company-provided vehicle, laptop, and mobile phone.
• Medical, dental, and vision benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level