Chemical Support Engineer, Pulp & Paper (Portland, Oregon)

Diversey • Portland, OR

11h • Onsite

About The Position

Solenis is seeking a Chemical Support Engineer to serve as the district’s primary technical resource, ensuring treatment chemicals and equipment are applied safely, effectively, and cost-efficiently at customer sites. The role works closely with Sales Account Managers to design, implement, and optimize treatment programs for the pulp and paper industry.

The position includes routine customer-site service and testing, technical and pre-sales support, troubleshooting, performance analysis, and equipment monitoring and maintenance. It also involves keeping service records and databases current, preparing weekly reports, contributing technical material to proposals and customer documentation, and identifying opportunities to grow existing accounts. The engineer will participate in technical training and professional development.

The role is based in Portland, Oregon, and is onsite. The employee must be willing to participate in an on-call weekend rotation, typically up to one weekend per month. The expected compensation range is $70,250 to $103,026, plus discretionary bonuses; exact compensation may vary based on skills, experience, and other factors permitted by law.

Requirements

• Bachelor’s degree in a science, engineering, or other technical discipline; equivalent experience may be considered, including 10 or more years of relevant manufacturing or equipment experience.
• Ability to solve complex and non-routine technical problems.
• Strong customer relationship and stakeholder management skills.
• Knowledge of industrial processes and customer operations, or ability to quickly learn industry-specific applications and technologies.
• Results-driven mindset and proactive approach to problem-solving.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Valid driver’s license with a satisfactory driving record.
• Willingness to participate in an on-call weekend rotation, typically up to one weekend per month.

Nice To Haves

• Experience with laboratory testing, pumps, pipefitting, and electrical systems.

Responsibilities

• Conduct routine service visits and testing to ensure treatment programs are safe, effective, and compliant.
• Provide technical support and pre-sales expertise to customers and the sales team throughout the sales process.
• Maintain accurate service records, update databases, and prepare weekly service reports.
• Identify and troubleshoot technical issues at customer sites, develop corrective action plans, and communicate findings to customers and Sales Account Managers.
• Provide technical input for proposals, projects, and customer-facing documentation.
• Identify opportunities for business growth within existing accounts.
• Analyze treatment program performance data and recommend improvements.
• Perform routine monitoring, maintenance, and inspection of feed equipment.
• Participate in technical training and professional development activities.

Benefits

• Ongoing professional development and career growth opportunities.
• Paid time off, including vacation, sick leave, and floating holidays.
• Competitive base salary, incentive compensation plan, and annual merit increases.
• 401(k) plan with company matching contributions.
• Relocation assistance.
• Company-provided vehicle, laptop, and mobile phone.
• Medical, dental, and vision benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level