Chemical Support Engineer, Pulp & Paper (Lewiston, Idaho)

Diversey • Lewiston, WA

5d • Hybrid

About The Position

As a Chemical Support Engineer, you will serve as the primary technical resource for the district, ensuring treatment chemicals and equipment are applied safely, effectively, and cost-efficiently across customer sites. You will collaborate closely with Sales Account Managers to design, implement, and optimize treatment programs within the pulp and paper industry.

Requirements

• Bachelor’s degree in a science, engineering, or other technical discipline.
• Ability to solve complex and non-routine technical problems.
• Strong customer relationship and stakeholder management skills.
• Knowledge of industrial processes and customer operations, or the ability to quickly learn industry-specific applications and technologies.
• Results-driven mindset with a proactive approach to problem-solving.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Valid driver’s license with a satisfactory driving record.
• Must reside within approximately 45 minutes of Lewiston, ID, and be willing to travel throughout Eastern Washington as needed to support customer sites.
• Willingness to participate in an on-call weekend rotation, typically up to one weekend per month.

Nice To Haves

• Equivalent experience may be considered, including 10+ years of relevant manufacturing or equipment experience.
• Experience with laboratory testing, pumps, pipefitting, and electrical systems preferred.

Responsibilities

• Conduct routine service visits and testing to ensure safe, effective, and compliant treatment programs.
• Provide technical support and pre-sales expertise to customers and the sales team throughout the sales process.
• Maintain accurate service records, update databases, and prepare weekly service reports.
• Identify and troubleshoot technical issues at customer sites, develop corrective action plans, and communicate findings to customers and Sales Account Managers.
• Provide technical input for proposals, projects, and customer-facing documentation, while identifying opportunities for business growth within existing accounts.
• Analyze treatment program performance data and recommend improvements.
• Perform routine monitoring, maintenance, and inspection of feed equipment.
• Participate in technical training and professional development activities to expand technical knowledge and skills.

Benefits

• Ongoing professional development and career growth opportunities.
• Competitive paid time off program, including vacation, sick leave, and floating holidays.
• Competitive base salary, incentive compensation plan, and annual merit increases.
• 401(k) plan with company matching contributions.
• Relocation assistance available.
• Company-provided vehicle, laptop, and mobile phone.
• Medical, dental, vision & 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level