Checkpoint Support Agent

Southeast Airport Services Inc • Orlando, FL

166d • Onsite

About The Position

The Checkpoint Support Agent provides operational and customer service support at airport security checkpoints. This role assists passengers in preparing for security screening, supports checkpoint logistics, and maintains a safe, organized, and efficient screening environment. The position requires strong customer service skills, physical stamina, and the ability to work in a fast-paced environment while interacting professionally with passengers, airport personnel, and federal agencies.

Requirements

• Strong customer service and interpersonal communication skills.
• Ability to remain calm and professional in high-volume public environments.
• Ability to follow operational procedures and safety guidelines.
• Strong teamwork skills with the ability to coordinate with airport staff and federal agencies.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Assist passengers with special needs by providing guidance, answering general questions, and escorting them to elevators or the Automated People Mover stations when necessary.
• Provide bins and bowls to passengers preparing for security screening and ensure the continuous movement of bins through the checkpoint process.
• Transfer bins and bowls from the exit end of the X-ray unit back to the entrance end to maintain operational flow.
• Collect and properly dispose of confiscated non-hazardous liquids from checkpoint lanes and transport them to designated waste disposal units in accordance with airport procedures.
• Maintain courteous, professional, and respectful interactions with passengers, airline representatives, airport authority staff, and federal agency personnel.
• Perform general housekeeping duties within checkpoint areas to ensure the environment remains clean, organized, and presentable. This includes maintaining the cleanliness and appearance of bins, bowls, and surrounding equipment.
• Perform additional duties as assigned by the Airport Authority Representative (AAR) or supervisory staff to support airport operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed