Checker/Stocker

Hy-Vee, Inc.•Cedar Rapids, IA

About The Position

The Checker/Stocker provides prompt, efficient, and friendly customer service and assists customers as needed. The role operates a cash register and performs related duties, including scanning and processing purchases, handling payments and promotions, bagging merchandise, and assisting with carry-out. It also replenishes and stocks merchandise, unloads products, opens containers, rotates and faces products, and maintains clean and orderly shelves and work areas. The position works with customers and co-workers to support customer satisfaction and a pleasant shopping environment.

Requirements

No education or experience requirements.
Ability to carry out detailed but uninvolved written or verbal instructions and deal with a few concrete variables.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies verbally or in writing.
Ability to exert up to 50 pounds of force frequently and up to 10 pounds constantly to move objects; this requirement can be accommodated.
Visual ability including vision from less than 20 inches to more than 20 feet, with or without correction, depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required.

Responsibilities

Provide prompt, efficient, friendly, and helpful service to customers throughout the store.
Greet customers, learn and use their names when possible, escort them to products, retrieve out-of-reach items, assist with heavy items, and pass along customer suggestions or requests.
Answer customer calls and questions, address concerns, and follow up with appropriate personnel.
Work cooperatively with co-workers to ensure customer satisfaction and a pleasant work environment.
Operate the cash register accurately, scan products where applicable, process payments and transactions, redeem coupons and food stamps, issue rain checks and receipts, calculate discounts, and count back change.
Bag or box merchandise, give packages to customers, and assist courtesy personnel as needed.
Follow local, state, and company policies for sales of tobacco, liquor, and lottery tickets, and comply with WIC and food-stamp guidelines.
Know product values, lookup and department numbers, item features, shelf tags, and merchandise locations in the store and back room.
Stock, face, and rotate merchandise; clean shelves; unload products; open containers; and replenish products as needed.
Observe the surroundings for customer needs, problems, and store safety or security concerns.
Communicate clearly on the intercom or telephone system.
Review weekly store advertisements for price changes and sale items.
Keep the register area clean, maintain adequate supplies, report improper cash levels, and help maintain the store's appearance.
Where applicable, compare register totals with currency at the beginning and end of the shift.
Provide cash refunds or credit memorandums for returned merchandise, or direct customers to the appropriate person.
Follow sanitation procedures and maintain a clean and neat work area, while adhering to personal hygiene, dress, company, and store guidelines.
Report to work as scheduled and on time.
Assist store management with displays and decorations for promotions or events.
Know code dates on perishable items and explain them to customers.
Change register tape and ribbons as necessary.
Assist in other store areas and perform other job-related duties and special projects as required.