Checker/Stocker

Hy-Vee, Inc.•Emmetsburg, IA

5d•Onsite

About The Position

The Checker/Stocker serves customers at the register while keeping merchandise stocked and ready for shoppers. The role includes processing transactions and bagging groceries, unloading product, stocking and rotating merchandise, and helping customers locate items. It is an active, fast-paced retail position with a focus on customer service, teamwork, store presentation, and safety. Training is provided.

Requirements

Follow detailed written or verbal instructions and work through tasks with a few concrete variables.
Perform arithmetic calculations involving fractions, decimals, and percentages.
Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing.
Work effectively as part of a team to deliver a positive customer experience.
Frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Continuously stand and walk on hard surfaces for extended periods.
Unload, lift, stock, and rotate incoming truck freight and merchandise.
Complete a pre-employment drug screen successfully.

Responsibilities

Provide prompt, friendly customer service, greet customers, learn their names, and help make each visit a positive experience.
Operate the cash register accurately and process payments including cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions.
Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed.
Follow applicable guidelines for WIC, food stamps, and sales of tobacco, liquor, and lottery tickets.
Bag or box merchandise, assist courtesy personnel, and support drive-up and carry-out service.
Unload product, open containers, stock shelves, and rotate products for freshness and proper presentation.
Stock, face, and rotate merchandise; clean shelves; understand shelf tags; and help customers find items.
Stay knowledgeable about item look-up and department numbers, item features, weekly ad price changes, and sale items.
Keep the register area clean, maintain adequate supplies, and report improper cash levels in the drawer.
Verify register balances at the beginning and end of shifts where applicable.
Communicate clearly using the intercom or telephone, answer customer questions, and follow up with appropriate personnel as needed.
Remain aware of surroundings to support store safety and security.
Assist store management with displays and decorations for promotions and events as needed.
Assist in other store areas and take on special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.