Chargé de comptes

Air Liquide • Val-d'Or, QC

1d • Onsite

About The Position

The main objective of this position is to achieve ALC's commercial vision while promoting safety, quality, awareness, and adherence to company policies, and maximizing the impact of its actions on sales, pricing, competition, and potential customers. The incumbent is responsible for gathering information to develop a market strategy, as well as managing and planning their business sector to optimize profitability. The incumbent also writes proposals and negotiates contracts, ensures and develops services offered to our clients, consolidates relationships with these clients, and supports the team in achieving set objectives.

Requirements

• At least 2 or 3 years of experience in industrial sales
• Higher education diploma or bachelor's degree in a relevant field (desired), or equivalent professional experience
• Training: Sales skills, quality system (ISO)
• Knowledge: Computer systems, MS Office, products, services and applications, contract law, good oral and written communication skills, financial management notions

Responsibilities

• Prospects the territory and analyzes markets: develops a commercial development strategy and identifies the competition's strategy. Identifies and approaches potential clients, establishes and maintains business relationships. Makes sales to prospects who are considering sourcing from competitors and develops local markets for new applications.
• Manages and plans their sector: develops a business plan and a commercial strategy for their sector. Plans and organizes activities aimed at generating profitable growth and satisfactory results (sector, deadlines, sales and profitability forecasts). Regularly uses CRM (customer relationship management) to plan, schedule, and report on daily activities with clients and prospects. Maintains accurate client and prospect profiles in CRM. Promotes rigorous management by setting sales prices in compliance with company guidelines. Manages accounts and competition.
• Develops new applications related to ALC's products and services.
• Develops proposals: establishes commercial proposals and negotiates contracts, responding to client needs. Writes clear, concise, and professional-looking proposals that appropriately address client needs. Presents proposals, persuades, influences, and negotiates contracts with clients.
• Sales and negotiation: Identifies client information, as well as their decision-making structure, culture, and objectives. Understands the processes, products, or services specific to the client's industry. Through "needs-based selling," actively explores and listens to gain a clear, precise, and complete picture of the client's needs. Obtains client commitment, follows appropriate procedures when a sale cannot be closed, and closes the sale through progressive steps that advance the sales process. Finds creative solutions, takes risks, and makes difficult decisions. Shares information with the client account manager regarding client solvency and account financial viability.
• Ensures client loyalty: develops a strategy to ensure client loyalty. Is recognized as a reference in proposal formulation. Guides client choices. Reassures and comforts the client. As the primary contact between the client and ALC, identifies problematic situations and resolves issues. Improves the quality of business relationships and adopts a long-term vision in client relationships. Anticipates future needs.
• Participates in teamwork: knows everyone's role within the team. Shows empathy towards the needs and concerns of other sales team members. Provides information, training, and coaching by conducting joint sales with them. Establishes and maintains relationships within their own organization. Communicates effectively with other departments.
• Acquires and refines knowledge and skills: presents a professional image to the client, both internally and externally, by developing knowledge and analyzing ALC's products and services, the industry, and the processes in which they are used.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree