Channel Sales Director

Eigen Development•Tampa, FL

23h

About The Position

The Channel Sales Director (CSD), also called the Partner Director, drives new business to Shift4 by prospecting for and signing new partners. This individual contributor is a subject matter expert on each partnership and helps devise and implement strategies to meet sales performance targets and optimize growth with new partners. The role supports partners through agreements, integration, training, onboarding, merchant launches, and the transition to ongoing account management. It also works across internal teams to pursue sales and revenue targets and address partner service issues.

Requirements

At least 5 years of experience in channel sales within the POS and payments space.
BA/BS degree preferred, or equivalent work experience.
Salesforce and Monday.com experience preferred.

Nice To Haves

BA/BS degree.
Experience with Salesforce.
Experience with Monday.com.

Responsibilities

Prospect for and sign new strategic partners, including through trade shows, conferences, and on-site meetings and visits.
Create, negotiate, and close commercial agreements with new partners.
Explain Shift4 Schedule A, bonus opportunities, and EMV devices to partners.
Collaborate with the API/Integrations team to support new partners through integration and certification.
Prepare and deliver structured meeting agendas and curricula for partner meetings, by phone or on-site.
Train new and existing partners on Shift4 products, services, sales processes, residual reporting, lead management, lead submission, Shift4 UTG, and installation and activation.
Submit documentation for Lab Requests when needed to confirm partner installation training.
Identify marketing opportunities with partners and implement plans aligned with new partner relationships.
Maintain accurate Salesforce records about partner merchant bases, integration types, interfaces, supported hardware, and products.
Collaborate with sales, marketing, finance, customer care, product development, and technology operations.
Ensure documents, training, paperwork, and other onboarding items are processed.
Train the CSM on partner products, services, nuances, and expectations.
Obtain the first two merchant leads from a partner and provide them to the assigned team member.
Oversee the launch of the first two merchants from start to finish.
After a partner has successfully boarded five merchants with Shift4, schedule a formal handoff call with the CSM and partner.
Meet consistently with the assigned CSM to review sales KPIs, such as growth, lead counts, and conversion rates, and include the CSM in correspondence with ISVs and dealers.
Work toward sales and revenue targets set by the AVP and SVP of Channel.
Provide the CSM and marketing team with directives and feedback on sales success.
Address service issues escalated by the CSM and/or channel in a timely manner.