Change of Occupancy Maintenance Manager

Hunt Military Communities•Marine Corps Base Camp Lejeune, NC

About The Position

The Change of Occupancy Maintenance (COM) Manager oversees all aspects of the COM process, including accurate data entry in the company’s system of record, planning and scheduling internal and contracted work, coordinating with property management on resident move-ins and move-outs, and meeting financial and performance metrics. The role works directly with the Maintenance Director to achieve company goals and performance targets. The COM Manager leads the COM department, manages trade contracts and service agreements, develops scopes of work, and creates or approves purchase orders in accordance with company policy. The manager ensures vendors meet insurance requirements before work begins, contractors are paid promptly after satisfactory completion, parts and materials are available, and internal and contracted work is scheduled and tracked. The role uses Yardi/COM Scheduler to maintain accurate work status, time, labor, and materials information; reviews and updates records daily; communicates schedule changes; and checks reports for accuracy and policy compliance. The role identifies process inefficiencies and performance or scheduling issues that could delay resident move-ins or affect work quality. It is accountable for performance and financial goals, including Performance Incentive Fee metrics and customer service. The manager also coordinates inspections with Military Housing Partners to ensure COM work meets quality and timeliness standards. Driving for company business is required, using a company vehicle or, for more than 50% of work duties, a personal or rental vehicle.

Requirements

High school diploma, GED, or equivalent.
At least 5 years of building maintenance experience.
At least 1 year of staff supervisory experience.
Knowledge of electrical, HVAC, plumbing, carpentry, and general building maintenance trades and skills.
Advanced leadership, integrity, and management skills.
Demonstrated ability to meet deadlines and goals and solve problems.
High proficiency and demonstrated use of property management software, specifically Yardi/COM Scheduler.
Ability to develop comprehensive schedules that meet company goals and timelines and ensure work is completed on schedule.
Ability to understand and follow company policies for COM, work order, and purchase order processes.
Ability to identify performance or scheduling issues through critical thinking and resolve them.
Proficiency with standard office software, including MS Word, MS Excel, PowerPoint, email programs, and internet browsers.
Strong oral and written communication skills.
Ability to work in a team and establish strong working relationships with contractors, superiors, and peers.
Detail-oriented, able to work to deadlines, and able to think independently while contributing to a team.
Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
Basic knowledge of property management activities and safety practices.
Reliable attendance and punctuality.
Ability to use technology platforms daily.
Valid in-state driver's license.

Responsibilities

Lead and manage the Change of Occupancy Maintenance department and its functions.
Negotiate trade contracts and service agreements and oversee their quality.
Develop scopes of work.
Create or approve purchase orders in accordance with company policy.
Ensure vendors meet company insurance requirements before work begins, unless an exception is approved under company policy.
Ensure contractors are paid promptly after their work is completed and meets company expectations.
Schedule internal and contracted work associated with the COM process.
Use Yardi/COM Scheduler to accurately schedule and track work status, time, labor, and materials.
Review and update completed and planned work daily in Yardi/COM Scheduler, and communicate adjusted timelines to internal and external leaders as needed.
Review reports for accurate and consistent data entry and alert management to inconsistencies.
Identify process inefficiencies that delay resident move-ins or reduce the quality of work performed by contractors or employees.
Meet performance and financial goals, including Performance Incentive Fee metrics associated with COM and customer service.
Ensure parts and materials are available to meet timelines.
Conduct and coordinate inspections with Military Housing Partners to ensure COM quality and timeliness standards are met.
Drive for company business using a company, personal, or rental vehicle as specified by the position.