Change Manager

Turning Point Global Solutions•Baltimore, MD

9h•$110,000 - $120,000•Hybrid

About The Position

TurningPoint Global Solutions is seeking an experienced Change Manager to join our dynamic team. This role will support the successful implementation of enterprise systems and transformation initiatives by driving organizational readiness, stakeholder alignment, and adoption. As a key member of the Organizational Change Management (OCM) function, you will apply structured methodologies and best practices to help internal and external stakeholders effectively navigate changes to business processes, systems, and technologies. This is a highly visible role requiring strong communication skills, strategic thinking, and the ability to influence across all levels of an organization. Location : Hybrid; Baltimore, Maryland

Requirements

Bachelor’s degree in Business Administration, Communications, Organizational Change Management, or related field (or equivalent experience)
Minimum of 5 years of experience delivering organizational change management initiatives
Demonstrated experience across key OCM disciplines, including: Change strategy development Stakeholder engagement Sponsorship alignment Communication planning Training and performance support Organizational readiness
Proven ability to lead large-scale, complex change initiatives with measurable results
Strong analytical and critical thinking skills with the ability to translate insights into action
Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences
Experience presenting to and influencing both frontline staff and executive leadership
Strong facilitation skills, including leading meetings, workshops, and focus groups
Ability to work independently and manage priorities within defined timelines
Proactive, self-starter mindset with a collaborative and results-driven approach
Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, etc.)
Experience using data, dashboards, and reporting tools to track adoption and performance

Nice To Haves

Experience supporting large-scale technology implementations
Experience within a healthcare environment supporting system deployments
Prosci or other recognized Change Management certification

Responsibilities

Lead and execute organizational change management strategies for large, complex initiatives
Assess and drive stakeholder readiness to support successful adoption of enterprise systems and processes
Develop and implement comprehensive change management plans, including: Communication strategies Sponsor roadmaps Training and coaching plans Stakeholder analysis and resistance management plans
Evaluate change impacts and organizational readiness to minimize risk
Conduct readiness assessments, surveys, and focus groups to identify adoption barriers and mitigation strategies
Provide executive-level coaching to sponsors and leadership teams
Facilitate discussions to identify bottlenecks and drive solutions that improve adoption
Develop and deliver training, communications, and engagement materials (e.g., newsletters, surveys, updates)
Monitor and measure adoption, utilization, and proficiency using dashboards and reporting tools
Analyze data to provide actionable insights and recommend improvements based on best practices
Identify and address resistance and performance gaps through targeted interventions
Conduct post-implementation reviews and capture lessons learned to improve future initiatives
Support change stabilization efforts to ensure long-term success and sustainability
Facilitate project meetings and manage OCM-related tasks and deliverables