Change Manager

Advania UK•City of Syracuse, South Africa

2d•Hybrid

About The Position

Manage the operational day-to-day Change Management process, to ensure a high level of service is consistently delivered. Equip and support the business to appropriately and effectively engage with Change to drive organisational success. Mitigate risk and thoroughly document all change within the business across multiple departments. Recent MSP winners of the UK MSP of the year at 2025 MSP Channel Awards Join an award-winning Microsoft partner and leading technology provider for mid-market businesses. Read more about our Microsoft Designations and Awards here we are also one of the first to achieve the newly launched Microsoft Support Services Designation #LI-Hybrid

Requirements

ITIL Certified: You hold an ITIL v3/v4 certification to guide our change management practices.
Organizational Wizard: A natural organizer who can easily reprioritize tasks based on business and customer needs.
Process Innovator: You’re highly process-oriented and enjoy finding new and effective ways of working.
Composed Under Pressure: You remain calm, positive, and responsive, even in challenging situations.
Initiative-Driven: You take the initiative at all levels of the customer business, making things happen!
Results-Oriented Leader: You have the ability to achieve results through collaboration, building strong relationships, and managing processes effectively.
Team Player: Strong collaboration skills to work well with others and foster a supportive environment.
Change Management Experience: You have essential experience in Change Management to help drive our initiatives forward.

Nice To Haves

Problem Solver: Experience in Problem Management is a plus, as we value your ability to tackle challenges head-on.

Responsibilities

Oversee and coordinate all aspects of change management, making sure everyone is on the same page.
Review change requests (standard, normal, and emergency) and assess risks and impacts.
Develop strategies to keep disruptions to a minimum and ensure smooth transitions.
Create and deliver training programs and communications to help everyone embrace change.
Conduct post-implementation reviews to see what worked well and where we can do better.
Prioritize emergency change requests and work with our Emergency Change Advisory Boards (ECAB) for quick decisions.
Evaluate our change implementation process and suggest improvements for efficiency.
Chair Change Advisory Board (CAB) meetings to foster teamwork and informed decisions.
Manage communications about changes, ensuring everyone knows what’s happening.
Prepare monthly reports and share key insights with senior leadership.
Identify potential risks and take steps to prevent issues during changes.
Involve key players throughout the change process to gather valuable feedback.
Keep up with industry best practices to ensure we’re always improving.
Foster strong connections with business units, IT, and external partners for smooth change delivery.
Track change metrics and KPIs to highlight our progress and areas for improvement.
Develop and maintain clear documentation of change policies and procedures.
Participate in audits to make sure we’re following organizational standards.