Change Manager

RBC•Toronto, ON

1d•Onsite

About The Position

The Change Manager, Transformation will be primarily accountable to lead and execute change management deliverables (process, technology, and people) for an assigned set of strategic initiatives for RBC Investor Services (IS). The Change Manager will develop a change management plan inclusive of process and controls impact assessments, training, and communication schedules (as applicable) and support the design of the target state processes. The incumbent will play a key role in helping RBC IS achieve target outcomes by ensuring complete adoption of target processes and controls across a broad group of internal and external stakeholders.

Requirements

Minimum 5 years in Leadership/Management role and RBC cross functional business experience/exposure, IS preferred
7+ years financial industry experience specifically in and Investor Services/Fund Administration industry
Thorough operational knowledge of and applicable systems , processes, procedures, policies and operations
3+ years of broad Change Management and Project Management experience (equivalent combination of education and experience will be considered)
Extensive delivering training sessions in classroom and use of Web technologies channels
Outstanding presentation and facilitation skills
Excellent communication skills, both written and verbal with the ability to offer clear and concise articulation of complex initiatives
Interpersonal and networking skills with a proven track record of dealing with clients, senior management and colleagues across geographies

Nice To Haves

Tableau and Power BI
PMP, Change Management certification, e.g. Prosci

Responsibilities

Conduct change and stakeholder impact assessments (using current vs. target state data)
Develop a change management plan that will enable the implementation of process and controls changes across a broad group of internal (Operations, Client Success) stakeholders and support change management efforts for external clients as required
Lead the development and implementation of OCM methodology, strategies and plans to support large to medium scale projects
Complete organizational impact, change readiness assessments and integration plans into communication and training to drive adoption of changes being introduced
Lead the development and facilitation of training, communication, and all other aspects related to change adoption
Develop and implement OCM strategies and plans to mitigate risks and successfully transition impacted stakeholders through the changes, including the implementation of communication, engagement, change leadership, training, and resistance management strategies and plans and oversee OCM execution, including measuring the outcomes to assess effectiveness of the overall change management strategy
Build and manage relationships with Internal stakeholders – Operations, Technology and Operations, Learning and Development, Human Resources, and Communications areas and others as necessary in the development and implementation of successful OCM strategies
Manage and resolve change management risks throughout the project while developing a sustainable change management plan
Facilitate the development and use of performance metrics to define, measure and report on the progress and success of change and impacts to people on projects
Providing regular consolidated reporting and updates to management.
Provide input, document requirements and analyses to support change management activities.
Provide recommendations on optimizing and executing change management tactics based on feedback / inputs from business stakeholders