Change Manager

TD•Toronto, ON

9d•CA$96,900 - CA$136,800•Onsite

About The Position

You will lead end-to-end change management for moderately complex, technology-driven initiatives, ensuring colleagues are aware, ready, and able to adopt change through strategic planning, data-driven insights, and leadership influence. The Change Management, Communications, and Colleague Experience (CCCE) Team within Global Technology & Solutions (GTS) works to inspire, drive, and sustain change and colleague excellence by fostering a culture of engagement. Informed by insights, we deliver strategic value through transparent and engaging communications, application of targeted change management practices, and dedicated colleague support. As part of the Change Management team, you will be a strategic partner leading end-to-end change management activities throughout the initiative life cycle of moderately complex technology-driven initiatives. You will drive value by ensuring colleagues are aware, ready, and able to adopt change to achieve outcome-focused success. Working alongside senior leaders and cross-functional teams, you will influence decisions by leveraging data insights and change expertise. Requires deep change management expertise, with the ability to apply best practices across complex technology initiatives while understanding related business, colleague, communications, and operational impacts. Leads change workstreams for complex initiatives and programs. Acts as a subject matter expert and advisor across stakeholder groups. Impacts business outcomes through adoption, readiness, and sustained change. Solves complex problems; leads efforts or partners with others to develop and implement new solutions. Uses sophisticated analytical thought to exercise judgement and identify solutions. Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across senior stakeholders. Works autonomously as the lead and guides others within area of expertise. Reports to a Senior Manager or above. Acts as the change management lead for high risk, strategic and regulatory projects or programs.

Requirements

7+ years of experience in Change Management or related field
Proven ability to influence and advise senior leaders
Strong communication skills, including executive-level messaging and storytelling
Experience delivering change in complex, technology-driven environments
Demonstrated ability to use data and analytics to inform decisions and measure adoption

Nice To Haves

Experience supporting enterprise or multi-portfolio transformation initiatives
Change Management certification (e.g., Prosci, CCMP)

Responsibilities

Develop a deep understanding of GTS Segment and Personas within your portfolio
Contribute to the maintenance and enhancement of the Persona database to help strengthen team capabilities
Understand business context and anticipate stakeholder needs to support adoption of the change, tailoring approach and tactics to achieve outcome-based results
Stay informed of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Develop and execute end-to-end change strategies aligned to business outcomes
Conduct impact, readiness, and risk assessments to inform delivery approach
Define and track adoption metrics with business partners
Adhere to Enterprise Change frameworks and methodologies including the monthly Change Management Tool data quality
Integrates knowledge of change management methodology with the overarching business strategy and project / program strategy to recommend and implement effective change management interventions, across multiple stakeholder groups
Act as a trusted advisor to senior leaders, influencing decisions without formal authority
Translate people-related risks into business impact (e.g., timeline, cost, regulatory)
Drive alignment across multiple stakeholders in a matrixed environment
Consults with senior stakeholders to ensure change management is meeting the needs of the business and project / program
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Facilitate Change Forums/Change Working groups to support change approach including change adoption risk identification, action planning, and remediation efforts
Build and execute integrated communication, engagement, and training strategies
Ensure change activities are outcome-focused, aligned to culture strategy activation, and tied to behaviour change
Partner with project and product teams to embed change into delivery
Analyze data to assess readiness, adoption, and sentiment
Translate monthly roadmap data insights into actionable dashboards including recommendations for leadership
Monitor progress and adjust strategies to improve outcomes
Lead go-live readiness and post-launch sustainment activities
Ensure transition to business-as-usual is successful and measurable
Identify and manage change saturation and competing priorities
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Provide thought leadership and share industry knowledge within your area of expertise, while supporting knowledge transfer across the team and business unit
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for change management function, GTS Culture activation, business and the bank, both internally and/or externally