Change & Release Manager

SHI International Corp. • Somerset, NJ

1d • $100,000 - $150,000 • Hybrid

About The Position

The Change & Release Manager is responsible for building and maintaining a structured Change Management and Release Management framework to govern the full lifecycle of IT changes and releases. This role ensures changes and deployments are evaluated, approved, scheduled, and executed with minimal risk and disruption to the business. The role chairs the Change Advisory Board (CAB) and oversees release planning to ensure informed decision-making and operational stability. The Change & Release Manager provides leadership and oversight for IT change and release processes, ensuring alignment with governance standards, operational requirements, and organizational objectives.

Requirements

• Strong understanding of ITIL processes, including Change Management, Release Management, Incident Management, and Problem Management.
• Experience utilizing ServiceNow Change and Release Management modules.
• Proven ability to lead CAB/eCAB meetings and facilitate governance forums.
• Strong stakeholder management and leadership capabilities.
• Excellent verbal and written communication skills.
• Analytical mindset with a focus on metrics, reporting, risk management, and continuous improvement.
• Ability to work effectively in global, cross-functional environments
• Bachelors Degree or equivalent work experience required
• 10+ years of experience in Change Management, Release Management, IT Service Management (ITSM), or related governance roles.
• Experience working within global, cross-functional organizations.
• Bachelor's degree in Information Technology, Business, or a related field.
• Ability to travel 20%

Nice To Haves

• Project Management experience.
• Agile methodology experience.
• ITIL certification is strongly desired.

Responsibilities

• Build and maintain Change Management and Release Management governance models.
• Develop, implement, and enforce policies, procedures, and standards.
• Govern change types (Standard, Normal, and Emergency) and release types (Major, Minor, and Hotfix).
• Ensure adherence to audit, compliance, and governance requirements.
• Manage the end-to-end lifecycle of IT changes and releases.
• Ensure all requests satisfy documentation, risk assessment, and testing requirements.
• Maintain release calendars and change schedules.
• Coordinate and manage the bundling of changes into planned releases.
• Lead Change Advisory Board (CAB) and Emergency Change Advisory Board (eCAB) meetings.
• Facilitate release readiness reviews.
• Align Change Management, Release Management, Incident Management, and Problem Management processes.
• Resolve scheduling conflicts, dependencies, and operational risks.
• Oversee production deployments and release execution activities.
• Validate rollback and backout plans before implementation.
• Monitor releases and coordinate issue response activities.
• Partner with Incident Management teams to address failed changes and deployment-related incidents.
• Define and monitor key performance indicators (KPIs) and key risk indicators (KRIs), including change failure rates, release success rates, and emergency change activity.
• Develop and maintain reporting, metrics, and dashboards.
• Conduct post-implementation reviews to identify lessons learned and improvement opportunities.
• Drive IT Service Management (ITSM) process maturity and continuous improvement initiatives.

Benefits

• medical
• vision
• dental
• 401K
• flexible spending
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree