Change & Release Manager

Chickasaw Nation Industries, Inc.•Albany, GA

2d•Onsite

About The Position

The Change & Release Manager is a critical governance and coordination role responsible for managing the end-to-end lifecycle of all changes to the D365 Power Platform. This individual will act as the essential bridge between the development team and the live production environment, ensuring that all new features and fixes are deployed in a stable, predictable, and low-risk manner. The primary functions of this role are to own the release management process, coordinate all quality assurance and User Acceptance Testing (UAT), and drive user adoption by managing the platform's integrated Knowledge Base (KB). This is a non-technical, process-driven role focused on protecting the stability of the production environment and ensuring a positive experience for all end-users.

Requirements

Must be able to obtain and maintain a Secret clearance which requires U.S. Citizenship.
Must have Security+.
Demonstrated experience in a role focused on IT process management, such as Business Analyst, QA Analyst, Systems Analyst, or a similar function.
Hands-on experience working within a Microsoft Dynamics 365 and Power Platform environment.
Excellent communication, coordination, and documentation skills.
A highly organized and process-oriented mindset with strong attention to detail.
Associate’s degree in a related field of study and a minimum of five (5+) years relevant experience, or equivalent combination of education/experience.

Nice To Haves

Direct experience with the D365 Field Service and Project Operations/PSA solution and its associated business processes.
Experience coordinating User Acceptance Testing (UAT) cycles.
Familiarity with ITIL principles, particularly Change and Release Management.
Experience working in a government or other regulated IT environment.

Responsibilities

Establish and manage the official release calendar for all platform updates.
Chair the weekly Change Advisory Board (CAB), presenting all proposed changes with their corresponding test results and business sign-off for a formal "Go/No-Go" decision.
Coordinate all deployment activities with the Platform Engineer and communicate release schedules and potential impacts to all stakeholders.
Compile and distribute official release notes following every production deployment.
Partner with business stakeholders to develop formal User Acceptance Testing (UAT) plans and test scripts for all new platform features.
Schedule, coordinate, and oversee all UAT sessions, providing guidance to business testers and ensuring a structured testing process.
Meticulously document all UAT results, track defects, and secure formal, written sign-off from the business owner before a change can be approved for release.
Serve as the primary liaison between the Platform Engineering team and the Tier 2 support partner, ensuring clear communication and alignment.
Take ownership of the content and quality of the platform's integrated Wiki/KB.
Translate technical documentation and release notes into clear, user-friendly "how-to" guides, tutorials, and FAQs.
Analyze support ticket trends in partnership with the Tier 2 team to proactively identify and address common user questions through new or improved KB articles.