Sr IT Change and Release Analyst
Blue Shield of North Carolina•Durham, NC
•Hybrid
About The Position
The Senior Change and IT Release Analyst is responsible for governing and executing the IT Change Management process, ensuring changes are effectively evaluated, authorized, and implemented with minimal risk to the organization. This role partners with IT teams and vendors to drive quality, accountability, and continuous improvement in change practices. This role is expected to operate with a high degree of autonomy and actively contribute to the evolution of the Change Management function, including influencing process improvements, platform enhancements, and cross-team adoption of best practices.
Requirements
- Bachelor's degree or advanced degree (where applicable)
- 5+ years of experience in related field. In lieu of degree, 7+ years of experience in related field.
Nice To Haves
- Experience working in a hybrid model with internal teams and managed service providers
- Experience facilitating CAB or similar governance forums
- Familiarity with CMDB and CI relationships
- Experience driving process improvements or platform enhancements
Responsibilities
- Ensure ITIL Service Transition activities are governed, executed, and supported in alignment with the ITIL service model
- Drive process simplification, standardization, and continuous improvement across change and release enablement practices
- Collaborate on ServiceNow enhancements, including workflow improvements, automation opportunities, and reporting capabilities
- Partner with engineering and development teams to evolve change and release practices, supporting increased efficiency, automation, and alignment with modern delivery models
- Monitor and report on key Change Management metrics, providing actionable insights and recommendations to leadership
- Support audit and compliance activities through accurate, complete, and defensible documentation
- Facilitate CAB meetings, ensuring effective decision-making, readiness, and clear stakeholder communication
- Serve as a subject matter expert and resource to business partners and team members, providing guidance on change and release processes
- Review and validate change records for completeness, accuracy, CI alignment, and appropriate risk classification
- Monitor and report on key metrics and provide actionable insights to leadership
- Support audit and compliance activities with clear, defensible documentation
Benefits
- Medical, dental, and vision coverage
- Numerous health and wellness programs
- Parental leave and support plus adoption and surrogacy assistance
- Career development programs
- Tuition reimbursement for continued education
- 401k match including an annual company contribution
- Annual Incentive Bonus
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
