Data Analyst (Change/Release Management)
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Data Analyst for our Release Management team within PNC's Technology organization, you will be based in Strongsville, OH, Pittsburgh, PA, Dallas, TX or Birmingham, AL. We are seeking a detail-oriented Data Analyst to support our Release Management team. This role blends analytics, reporting, and operational insight to improve change management processes, enhance release visibility, and drive data-informed decision-making across IT and business stakeholders.
Requirements
- Experience in data analytics, reporting, or BI roles.
- Hands-on experience with Change Management or ITIL processes.
- Strong experience in: Tableau (or similar visualization tools), ServiceNow reporting/data extraction, Data analysis (Excel, SQL preferred).
- Familiarity with Confluence for documentation and collaboration.
- Basic development/scripting skills (e.g., SQL, Python, or equivalent).
- Strong analytical thinking and ability to translate data into actionable insights.
- Excellent communication skills with both technical and non-technical stakeholders.
Nice To Haves
- Analytical Thinking
- Change Management
- Competitive Advantages
- Data Analytics
- Data Mining
- Data Science
- Machine Learning (ML)
- Release Management
Responsibilities
- Develop and maintain dashboards and reports to track change and release performance (e.g., success rates, cycle times, incidents).
- Analyze change management data to identify trends, risks, and improvement opportunities.
- Partner with Change & Release Managers to support governance, compliance, and process optimization.
- Build and manage dashboards in Tableau (or similar BI tools).
- Extract, transform, and analyze data from ServiceNow and other systems.
- Maintain and improve documentation in Confluence (process flows, reporting definitions, metrics).
- Support audit and compliance activities through accurate reporting and data validation.
- Provide insights and recommendations to improve change success rates and release quality.
- Collaborate with cross-functional teams (engineering, operations, PMO).
- Assist with light data engineering / basic development tasks (data prep, scripting, automation).
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
