Data Analyst (Change/Release Management)

PNC Bank•Strongsville, OH

3d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Data Analyst for our Release Management team within PNC's Release Management team within PNC's Technology organization, you will be based in Strongsville, OH, Pittsburgh, PA, Dallas, TX or Birmingham, AL. We are seeking a detail-oriented Data Analyst to support our Release Management team. This role blends analytics, reporting, and operational insight to improve change management processes, enhance release visibility, and drive data-informed decision-making across IT and business stakeholders.

Requirements

Experience in data analytics, reporting, or BI roles.
Hands-on experience with Change Management or ITIL processes.
Strong experience in: Tableau (or similar visualization tools)
ServiceNow reporting/data extraction
Data analysis (Excel, SQL preferred)
Familiarity with Confluence for documentation and collaboration.
Basic development/scripting skills (e.g., SQL, Python, or equivalent).
Strong analytical thinking and ability to translate data into actionable insights.
Excellent communication skills with both technical and non-technical stakeholders.
University / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Analytical Thinking
Change Management
Competitive Advantages
Data Analytics
Data Mining
Data Science
Machine Learning (ML)
Release Management

Responsibilities

Develop and maintain dashboards and reports to track change and release performance (e.g., success rates, cycle times, incidents).
Analyze change management data to identify trends, risks, and improvement opportunities.
Partner with Change & Release Managers to support governance, compliance, and process optimization.
Build and manage dashboards in Tableau (or similar BI tools).
Extract, transform, and analyze data from ServiceNow and other systems.
Maintain and improve documentation in Confluence (process flows, reporting definitions, metrics).
Support audit and compliance activities through accurate reporting and data validation.
Provide insights and recommendations to improve change success rates and release quality.
Collaborate with cross-functional teams (engineering, operations, PMO).
Assist with light data engineering / basic development tasks (data prep, scripting, automation).
Provides support to the business and other internal IT organizations regarding data definition standards, architectures, and policies.
Provides support to business users for mining and interpretation of warehoused and operational data.
Plans and performs activities regarding designed data models for systems development.
Resolves metadata and data sourcing problems.
Maintains metadata and data dictionaries.
Manages data definitions and data traceability within data repository to improve documentation and coordination.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.