Change Manager

Allegis Group•Hanover, MD

5d•Hybrid

About The Position

Overview Job Summary: The Senior Change Manager is primarily responsible for providing dedicated Onboarding program/project support for change initiatives, as well as promoting increased change capability in individuals and groups for a range of projects in assigned areas. The Senior Change Manager will work closely with the Lead Change Manager, Change Management Lead, Change Management Manager, Product and Delivery team members, communications and other business partners to assess the level of change and help develop and execute an appropriate change management strategy, including leadership and stakeholder engagement, communication, training and adoption reinforcement plans. The Senior Change Manager reports to the Change Management Lead or Change Management Manager for his/her assigned area in Onboarding and in support of the overall EVOLVE program. In-Office Requirement: Required in-office presence at least 2 days per week Responsibilities Essential Functions: Develop detailed knowledge and understanding of the business strategy, objectives, and goals Establish relationships with key project leaders/product owners, and business stakeholder Promote and sponsor partner interaction between product/delivery teams and business partners to foster a collaborative working environment Apply a structured change management approach and execute change-related activities Administer and complete change management assessments Support/Lead communication planning and execution efforts Support/Lead training planning and execution efforts Support/Lead adoption reinforcement planning and execution efforts; including training material creation such as Quick Reference Guides, videos, etc. Consult and advise project team members and key business partners in the change process Evaluate and ensure user readiness Track and report issues to the Change Management Lead or Change Management Manager and/or project team Monitor change adoption post implementation Set expectations with team members and other stakeholders and continually manage those expectations Conduct the following Change Management activities: o Conduct stakeholder impact assessments and analyses o Support onboarding activities for members of the change network o Prepare for and lead outreach and feedback loop activities: focus groups, working sessions, and feedback discussions, etc. o Design & Execute communications plans o Design & Execute leadership involvement plan o Design & Execute post-deployment support and reinforcement plans o Assess adoption and prepare/execute adoption remediation plans as necessary o Work with and coach both Associate Change Managers and Change Managers as they support the Senior Change Manager on various projects. Supervisor and/or Management Responsibility: Set and continually manage Change Management expectations with team members and other stakeholders Coach, mentor, and lead project team members (project team and internal customers), educating each in the process and tools being used and their role in the process Budget Responsibility: Scoping projects and possibly managing budgets for contract resources

Requirements

Bachelor's Degree in Organizational Change, Communications, Computer Science, Management Information Systems, or related field
5-7 years of experience as a Change, IT Project, or related business experience
Experience and knowledge of change management principles, methodologies, and tools
Proven successful track record working in large/complex multi-location programs/projects
Exceptional understanding of Agile Methodologies
Exceptional communication skills – both written and verbal
Strong skills in Excel and data analysis
Ability to clearly articulate messages to a variety of audiences, cultures, and to all levels in an organization
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Demonstrated ability to learn technical information quickly
Problem solving and root cause identification skills
Able to work effectively at all levels in an organization
Must be a team player and able to work collaboratively with and through others
Acute business acumen and understanding of organizational issues and challenges
Familiarity with project management approaches, tools and phases of the project lifecycle

Nice To Haves

Proven ability to drive adoption and value realization on IT Infrastructure/IT Enterprise Operations projects desired
Knowledge of the Staffing Industry desired

Responsibilities

Develop detailed knowledge and understanding of the business strategy, objectives, and goals
Establish relationships with key project leaders/product owners, and business stakeholder
Promote and sponsor partner interaction between product/delivery teams and business partners to foster a collaborative working environment
Apply a structured change management approach and execute change-related activities
Administer and complete change management assessments
Support/Lead communication planning and execution efforts
Support/Lead training planning and execution efforts
Support/Lead adoption reinforcement planning and execution efforts; including training material creation such as Quick Reference Guides, videos, etc.
Consult and advise project team members and key business partners in the change process
Evaluate and ensure user readiness
Track and report issues to the Change Management Lead or Change Management Manager and/or project team
Monitor change adoption post implementation
Set expectations with team members and other stakeholders and continually manage those expectations
Conduct stakeholder impact assessments and analyses
Support onboarding activities for members of the change network
Prepare for and lead outreach and feedback loop activities: focus groups, working sessions, and feedback discussions, etc.
Design & Execute communications plans
Design & Execute leadership involvement plan
Design & Execute post-deployment support and reinforcement plans
Assess adoption and prepare/execute adoption remediation plans as necessary
Work with and coach both Associate Change Managers and Change Managers as they support the Senior Change Manager on various projects.
Set and continually manage Change Management expectations with team members and other stakeholders
Coach, mentor, and lead project team members (project team and internal customers), educating each in the process and tools being used and their role in the process
Scoping projects and possibly managing budgets for contract resources

Benefits

Medical, dental & vision
Hospital plans
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
Company paid Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Tuition Assistance
Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)