Change Manager

Paysafe • Jacksonville, FL

17h

About The Position

The Change Manager is accountable for leading enterprise change initiatives and major cross‑functional projects with a strong focus on data validation, financial justification, and KPI monitoring. This role ensures that changes are well‑governed, financially sound, operationally ready, and successfully adopted. The Change Manager also serves as a leadership delegate, stepping in during leadership absences to maintain continuity, decision‑making, and execution. This role sits at the intersection of change management, project governance, financial oversight, and operational excellence, ensuring initiatives deliver measurable value and are ready to scale.

Requirements

• Strong focus on data validation, financial justification, and KPI monitoring.
• Ensures changes are well-governed, financially sound, operationally ready, and successfully adopted.
• Serves as a leadership delegate, stepping in during leadership absences to maintain continuity, decision-making, and execution.
• Sits at the intersection of change management, project governance, financial oversight, and operational excellence.
• Ensures initiatives deliver measurable value and are ready to scale.
• Own and drive end-to-end change management for complex, enterprise-level initiatives.
• Ensures structured planning, risk mitigation, and stakeholder alignment.
• Validate change readiness, implementation plans, risk controls, and rollback strategies.
• Facilitate governance forums (e.g., change reviews, decision boards).
• Ensure adherence to change standards and controls.
• Lead data validation and financial justification for major initiatives.
• Ensure business cases are accurate, defensible, and aligned to strategic objectives.
• Monitor project budgets, forecasts, and spend against approved plans.
• Identify variances, risks, and corrective actions early.
• Partner with Finance, PMO, and business leaders.
• Ensure transparent reporting, cost discipline, and value realization.
• Ensure operational readiness for all changes, including people, process, technology, controls, and support models.
• Identify, design, and implement process improvements that increase efficiency, reduce risk, and improve scalability.
• Drive continuous improvement by reviewing outcomes, lessons learned, and post-implementation performance.
• Act as a delegate for leadership during absences.
• Provide continuity in decision-making, escalation handling, and stakeholder communication.
• Serve as a trusted advisor to senior leaders.
• Translate strategy into executable, well-governed change initiatives.
• Align cross-functional teams (Operations, Technology, Finance, Product, Risk) to deliver outcomes with minimal disruption.

Nice To Haves

• 30 years of online payment experience
• Annualized transactional volume of $152 billion in 2024
• Approximately 3,000 employees located in 12+ countries
• Connects businesses and consumers across 260 payment types in 48 currencies around the world
• Integrated platform
• Mobile-initiated transactions
• Real-time analytics
• Convergence between brick-and-mortar and online payments

Responsibilities

• Own and drive end‑to‑end change management for complex, enterprise‑level initiatives, ensuring structured planning, risk mitigation, and stakeholder alignment.
• Validate change readiness, implementation plans, risk controls, and rollback strategies to ensure controlled execution.
• Facilitate governance forums (e.g., change reviews, decision boards) and ensure adherence to change standards and controls.
• Lead data validation and financial justification for major initiatives, ensuring business cases are accurate, defensible, and aligned to strategic objectives.
• Monitor project budgets, forecasts, and spend against approved plans; identify variances, risks, and corrective actions early.
• Partner with Finance, PMO, and business leaders to ensure transparent reporting, cost discipline, and value realization.
• Ensure operational readiness for all changes, including people, process, technology, controls, and support models.
• Identify, design, and implement process improvements that increase efficiency, reduce risk, and improve scalability.
• Drive continuous improvement by reviewing outcomes, lessons learned, and post‑implementation performance.
• Act as a delegate for leadership during absences, providing continuity in decision‑making, escalation handling, and stakeholder communication.
• Serve as a trusted advisor to senior leaders, translating strategy into executable, well‑governed change initiatives.
• Align cross‑functional teams (Operations, Technology, Finance, Product, Risk) to deliver outcomes with minimal disruption.

Benefits

• Commitment to personal and professional growth
• Culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed