Change Manager

Dynanet Corporation•Remote, MD

just now•Remote

About The Position

The Change Manager will play a central role in enhancing governance, release readiness, and enterprise workflow consistency by overseeing the full lifecycle of technology changes across configuration tools such as Jira and ServiceNow. This position ensures that all change-control processes—ranging from CCB and ARB reviews to risk assessments and release coordination—are executed with transparency, tracked through effective dashboard reporting, and continuously improved for efficiency. By administering workflows, enforcing standards, maintaining team boards, and driving ongoing enhancements to change governance, the Change Manager helps maintain a stable, predictable environment that enables rapid modernization while safeguarding operational integrity. The role also requires the ability to clearly communicate processes and train teams to understand and follow change-control expectations. Responsibilities include managing change control activities, setting up Jira and ServiceNow workflows, and collaborating with teams to ensure compliance with governance requirements.

Requirements

3+ years of experience in change management or release/change governance
Hands-on experience with Jira, Confluence, and ServiceNow
Proven ability to set up consistent Jira boards, Confluence spaces, and governance dashboards that roll up to leadership reporting
Strong understanding of workflow design and enterprise governance practices
Jira administration experience strongly preferred
Strong written and verbal communication skills.
Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
Excellent judgment and creative problem-solving skills.
Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.