Change Management Specialist-ITIL

Cargill•Atlanta, GA

8d•Hybrid

About The Position

The Change Management Specialist supports the ongoing improvement of Cargill’s enterprise Change Management practice. The role helps ensure technology changes are appropriately assessed, authorized, scheduled, implemented, and reviewed through effective governance, balancing business agility with operational risk while helping protect service stability. It provides practical guidance to technology teams, delivery partners, and business stakeholders. The position supports the end-to-end Change Management process, change readiness and risk assessment, CAB and Emergency CAB coordination, performance monitoring, documentation, reporting, and process improvement. It also collaborates with vendors, third-party service providers, and internal teams on network issues and performance, and co-leads information technology projects such as system upgrades, migrations, and new implementations. The position requires onsite presence at Cargill’s Midtown Atlanta Technology Hub three days a week. Cargill will not sponsor work visas for this position.

Requirements

At least 2 years of experience in IT Service Management, technology operations, Change Management, governance, or a related field.
Experience supporting Change Management processes, including change assessment, scheduling, approvals, implementation, and post-change review.
Working knowledge of ITIL Change Enablement practices, risk assessment, governance controls, and broader service management processes.
Experience participating in CAB or similar change governance activities, with the ability to evaluate change information and identify potential risks or impacts.
Ability to collaborate with technology teams and business stakeholders, ask appropriate questions, and provide risk-based recommendations.
Experience using an enterprise ITSM platform.

Nice To Haves

ITIL 4 Foundation certification; advanced ITIL certification is an advantage.
Experience with operational risk, compliance, or audit frameworks.
ServiceNow certification or practical experience improving Change Management workflows and reporting.
Experience supporting highly regulated, business-critical, or 24x7 technology environments.

Responsibilities

Review and coordinate technology changes to support appropriate planning, assessment, authorization, scheduling, implementation, validation, and closure in accordance with established policies and controls.
Support governance for higher-risk, emergency, expedited, and freeze-exception changes, and maintain accurate change records and documentation.
Review change requests for business impact, technical risk, implementation and testing plans, resource readiness, communications, and rollback procedures.
Identify scheduling conflicts, dependencies, capacity concerns, and service risks, and provide recommendations to support informed approval decisions.
Monitor Change Management performance and risk indicators, including change success, failures, emergency changes, approval compliance, lead times, and closure quality.
Maintain process documentation and audit-ready records, support audit activities, track corrective actions, and identify trends and process improvement opportunities.
Support and facilitate Change Advisory Board (CAB) and Emergency CAB activities.
Coordinate with application, infrastructure, network, security, release, incident, problem, and business teams to evaluate change readiness and minimize disruption.
Communicate change status, risks, decisions, and required actions to appropriate stakeholders.
Partner with vendors, third-party service providers, and internal teams to resolve moderately network issues and improve network performance, providing coordination and timely updates.
Document issues, resolutions, and performance trends, and provide reports to senior technical personnel and stakeholders.
Co-lead information technology projects, including system upgrades, migrations, and new implementations, delivering projects on time and within budget.