Change Management Manager

Cisco•Research Triangle Park, NC

3d•$108,200 - $137,200

About The Position

The Activation & Adoption Manager, Seller Experience will manage structured programs that bring sellers’ voices into Cisco’s sales transformation and enablement initiatives. The role coordinates field listening networks and early testing programs across sales roles and regions, combining qualitative seller feedback with quantitative adoption data to identify patterns, operational friction, and opportunities for improvement. The manager translates findings into actionable recommendations, manages program deliverables and follow-through, and helps demonstrate how field input shapes tools, workflows, and enablement. The position works closely with the Seller Experience team, cross-functional partners, regional adoption and activation leads, and Sales Strategy & Planning teams. It supports a consistent global listening framework while accounting for regional needs, and uses AI-enabled tools to improve feedback synthesis, documentation, and reporting while maintaining data accuracy and confidentiality.

Requirements

BA/BS degree or equivalent experience in Business, Communications, Marketing, Organizational Development, Sales Operations, Program Management, or a related field.
At least 7 years of experience in program management, sales operations, sales enablement, change management, field engagement, community management, or a related discipline.
Proven track record supporting sales, go-to-market, customer success, or revenue-facing organizations.
Strong program-management discipline, including hands-on experience with Asana or comparable enterprise work-management platforms.
Excellent written and verbal communication skills, including the ability to synthesize complex qualitative feedback and data into clear insights and executive-ready presentations.
Experience synthesizing feedback from multiple sources, identifying meaningful themes, and turning them into recommendations for decision-makers.
Experience coordinating cross-functional projects across multiple stakeholders, functions, and deadlines in a global, matrixed environment.
Ability to influence, collaborate, and drive follow-through without direct authority.
Practical fluency using generative AI tools to improve research, qualitative synthesis, documentation, and reporting workflows.

Nice To Haves

Experience supporting structured field testing, pilot rollouts, seller advisory councils, or voice-of-the-field listening programs.
Deep familiarity with enterprise sales roles and workflows, including Account Executives, Systems Engineers, Specialists, Partners, and Front-Line Sales Managers.
Experience supporting adoption of CRM platforms such as Salesforce, AI-powered sales tools, enablement platforms, or seller-productivity initiatives.
Proven ability to design clear feedback dashboards, status scorecards, and data visualizations.
Familiarity with change management methodologies such as Prosci ADKAR or structured sales enablement frameworks.
Prior experience in enterprise technology, SaaS, or global sales operations environments.

Responsibilities

Manage seller feedback programs and advisory communities across regions and sales roles, including planning, participation, engagement, and follow-through.
Build and maintain broad seller participation in partnership with regional and functional sales leaders.
Track participant engagement, recurring feedback themes, and operational follow-up actions.
Synthesize qualitative feedback and quantitative program data to identify patterns, priorities, and opportunities to improve the seller experience.
Distinguish recurring, systemic themes from isolated feedback and validate findings with cross-functional partners.
Develop executive summaries, dashboards, and actionable recommendations for program owners and sales leadership.
Communicate to sellers how their input was considered, including actions taken and next steps.
Manage program deliverables, milestones, and follow-up action registers using Asana or comparable work-management platforms.
Provide status updates, risk flags, decision logs, and next steps to cross-functional stakeholders.
Track field feedback through review and follow-up, documenting decisions, action owners, and resulting program or tool changes.
Use AI-enabled tools to accelerate feedback synthesis, streamline documentation, and improve reporting efficiency while maintaining data accuracy and confidentiality.
Partner with regional adoption and activation leads and Sales Strategy & Planning teams to align feedback topics, timing, and follow-through with local sales rhythms.
Coordinate across seller communities and enablement programs to build on existing touchpoints and respect sellers’ customer-facing time.
Work with field communications and activation leads to incorporate seller feedback and peer stories into leadership briefings, manager coaching kits, and field updates.
Support a consistent global listening framework while accommodating regional and theater-specific operational nuances.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Paid holidays and a floating holiday for non-exempt employees
Birthday day off, year-end holiday shutdown, and paid personal wellness days
Paid vacation or flexible vacation time off, depending on employee classification
Paid sick time
Additional paid time away may be requested for critical or emergency family issues
Optional paid volunteer days
Annual bonuses for eligible non-sales roles
Potential Cisco restricted stock unit grants, subject to eligibility and vesting conditions