Change Management-Consultant-Project-Enterprise Solutions
About The Position
As an experienced Change Management Consultant in Deloitte’s Project Delivery Talent Model, you will work in a collaborative environment delivering long-term client service without extensive travel. The role supports assigned operating companies by translating technical, functional, process, and procedural information into practical, end-user-focused communications. You will develop and carry out internal communications and stakeholder engagement plans, create audience-specific content and activities, support the Change Network, and monitor communication effectiveness and sentiment so messaging can be adjusted as the program progresses. You will communicate regularly with Engagement Managers (Directors), project team members, and representatives from functional and technical teams, escalating matters that require additional attention. The position is part of Deloitte Enterprise Performance and Enterprise Operations as a Service, which supports enterprise technology investments and business processes through multi-year managed service contracts and services including SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, and Finance Operations.
Requirements
- Four years of experience in Change Management.
- Experience as a strong storyteller and content creator across formats such as email, intranet, video, and presentations.
- Ability to tailor tone and communication channels to executives, managers, and frontline employees.
- Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or a related IT discipline, or equivalent experience.
- Ability to travel an average of 10%, depending on the work, clients, and industries or sectors served.
Nice To Haves
- SAP experience is strongly desired.
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products.
- Ability to operate independently or with minimal supervision.
- Excellent written and communication skills.
- Ability to deliver technical demonstrations.
Responsibilities
- Translate technical, functional, process, and procedural information into tactical, end-user-focused information.
- Develop and carry out internal communications and stakeholder engagement plans for assigned operating companies.
- Create audience-specific messages, awareness campaigns, leadership talking points, newsletters, FAQs, and engagement events to build understanding and support.
- Support the Change Network by preparing materials and gathering feedback.
- Track communication effectiveness and sentiment and adjust messaging as the program moves through each phase.
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from functional and technical teams.
- Escalate matters requiring additional attention and consideration from engagement management.
Benefits
- May be eligible to participate in a discretionary annual incentive program.
- Deloitte offers employees a broad range of benefits.
- Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
