East Region: Business Performance Improvement - People & Chance - Change Management Associate Director

Protiviti • Washington, DC

12d • $163,000 - $278,000 • Hybrid

About The Position

Protiviti is looking for a People & Change Manager to join our growing Business Performance Improvement team. As a Manager, you will be an integral part of our People & Change practice, leading the delivery of people-focused transformation solutions with a strong emphasis on managing large-scale change programs for ERP Platforms, such as Workday, Oracle and/or SAP S/4HANA.

Requirements

• Proven experience engaging with C-suite executives to gain alignment and drive the change management agenda.
• Enjoy the people side of ERP transformations and understand how technology changes impact employees at every level of an organization.
• Motivated to continuously learn and stay current on change management methodologies, ERP ecosystem developments, and AI-enabled delivery tools.
• Passionate about building client relationships and delivering exceptional client experiences.
• Natural ability to lead teams, manage project workstreams, and keep engagements on track.
• Promote a positive, inclusive team culture that fosters open communication and diverse perspectives.
• Thrive in a fast-paced consulting environment and can manage multiple priorities simultaneously.
• Demonstrated experience with supporting or leading change management on ERP implementations, including experience with at least two of the following modules: (1) Human Capital Management (HCM); (2) Record to Report (RTR); (3) Procure to Pay (PTP); (4) Lean Warehouse Management (LWM); (5) Plan to Make (PTM).
• Developing and executing change management deliverables including impact assessments, stakeholder maps, communication plans, training needs analyses, and resistance management plans.
• Conducting organizational readiness assessments and post-go-live adoption tracking for ERP programs.
• Facilitating design thinking workshops and user acceptance testing (UAT) readiness sessions with business stakeholders.
• Analyzing HR or operational processes to identify gaps, compliance requirements, and improvement opportunities in the context of SAP-driven change.
• Utilizing AI tools and digital accelerators to improve workflow efficiency, enhance stakeholder communication, or optimize change analytics.
• Ability to evaluate, synthesize, and interpret data to support decision-making and communicate findings clearly to diverse audiences.
• Experience supporting business development activities, including identifying scope for engagements, developing proposals, and presenting to stakeholders.
• Ability to establish and cultivate professional relationships with client personnel, including senior leaders.
• Leadership and supervisory experience, including mentoring team members, conducting performance feedback, and coordinating cross-functional delivery.
• Bachelor’s degree from an accredited university in a relevant academic area or equivalent relevant work experience.
• 5+ years of experience in Human Capital Consulting, Change Management, or HR Transformation; management consulting experience is highly preferred.
• Hands-on experience leading change programs for leading ERP platforms.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio); familiarity with change management tools, LMS platforms, and AI productivity tools preferred.

Nice To Haves

• PROSCI certification (or equivalent change management certification) preferred.
• Professional certifications, such as PMP or similar, are a plus.

Responsibilities

• Lead day-to-day change management delivery on ERP transformation programs, with a focus on two or more of the following functions: (1) Human Capital Management (HCM); (2) Record to Report (RTR); (3) Procure to Pay (PTP); (4) Lean Warehouse Management (LWM); (5) Plan to Make (PTM).
• Integrate with ERP System Integrator and/or Business Integrator as Change Management Office / PMO leader to lead through the employee change management experience.
• Design and implement stakeholder engagement strategies, communication plans, and role-based training programs for ERP end users, including training development.
• Conduct ERP-specific change impact inventory collection and persona / function-based impact assessments, change readiness surveys, and adoption analytics to track and improve transformation outcomes.
• Facilitate design-thinking workshops and working sessions with stakeholders to drive alignment, problem-solve, and co-create solutions.
• Have superior written, verbal and presentation communication skills to engage and drive change activity with large ERP teams of 100+ project team members.
• Mentor and coach junior team members, promoting a collaborative and high-performance team culture.
• Contribute to business development activities, including proposal preparation, solution design, and client presentations.
• Approach Change Management delivery with an innovative mindset and integrate AI tools to accelerate change management communication and training delivery.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• FSA and HSA healthcare accounts
• Life and accident insurance
• Adoption and fertility assistance
• Paid parental leave up to 10 weeks
• Short/long term disability
• Company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions
• Choice Time Off (CTO) for vacation, personal needs, and sick time
• Up to 20 days of CTO per calendar year for new hires
• 11 paid holidays each calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager