Change and Communication Director (HYBRID TO WORCESTER, MA)

The Hanover Insurance Group•Worcester, MA

10d•$125,000 - $155,000•Hybrid

About The Position

The Change and Communication Director is accountable for organizational readiness strategy and vision across change management and communications for HTG. Working with HTG senior leadership, the CIO, HR, Corporate Communications, and other stakeholders, the role develops and implements strategies, practices, and plans that support employee awareness, readiness, engagement, and adoption of changes involving people, processes, technology, operating models, and culture. The Director leads executive communications and change planning, aligns communications with broader Hanover enterprise messaging, and helps connect initiatives to metrics and success measures. The role partners with HR and implementation teams to maintain an integrated roadmap of people, communication, and change activities, including dependencies, risks, impacts, and readiness requirements. It coaches leaders and sponsors through change, supports confidential and sensitive initiatives, and facilitates stakeholder coordination and mitigation planning. The Director also provides direct or matrixed oversight to team members, manages performance and development, fosters an inclusive and transparent culture, and contributes to HTG strategies and financial goals. The position is based at The Hanover’s Worcester, Massachusetts corporate campus in a hybrid work arrangement. The Hanover provides career development through on-the-job experiences, personalized coaching, and learning and development programs. Compensation may vary based on geographic location and other factors; additional compensation may include annual bonuses, long-term incentives, or spot recognition awards.

Requirements

7–10+ years of direct experience leading readiness and change efforts.
Bachelor’s degree in a related field, or equivalent work experience.
Proven experience leading change and communication efforts of varied complexity and scale.
Experience with change management processes and methodologies, including developing strategies to shift mindsets and behaviors and achieve results.
Thought leadership and the ability to partner, influence, and drive impactful outcomes.
Management capabilities, including coaching, guiding, empowering, setting clear expectations and vision, and holding others accountable.
Exceptional communication and consulting skills, with the ability to influence and negotiate vertically and horizontally in a hybrid or blended work environment.
Ability to articulate enterprise strategies and priorities.
Ability to connect related work, missions, and strategies and integrate them more closely.
Critical thinking and strong problem-solving skills.
Ability to collaborate and co-create impactful outcomes supporting HTG and talent objectives.

Nice To Haves

Change Management certification or designation.

Responsibilities

Set direction and vision for the team executing HTG change and communication strategies and plans.
Lead executive communications strategy and content development for the CIO and HTG Senior Leadership Team, including Board and Partner Group materials, town halls, leader communications, talking points, and leadership messaging.
Develop and update annual change and communications strategies with stakeholders, connecting initiatives to metrics and success measures and enabling employee voice.
Collaborate with Corporate Communications to create materials and messaging that integrate HTG with the broader Hanover enterprise.
Lead HTG organizational change and communications strategy, including readiness planning, stakeholder engagement, executive communications, and adoption activities.
Partner with the HTG Implementation Management team to align technology implementation change strategies, monitor cumulative change impacts, and enable adoption of HTG priorities and transformation.
Maintain an integrated people, communication, and change roadmap identifying dependencies, risks, change impacts, and readiness requirements.
Coach and enable executive sponsors and leaders in communication planning, sponsorship, stakeholder engagement, and readiness strategies.
Develop creative solutions to help HTG employees and leaders adopt new ways of working.
Support a change management mindset that promotes employee readiness and engagement.
Develop, document, and lead readiness activities and processes with cross-functional support teams, focusing on impact analysis, adoption, preparedness, and execution.
Advance HTG goals through employee communications, greater understanding of business goals and progress, and culture development aligned with Hanover’s mission.
Increase collaboration and co-creation of practices and processes to achieve favorable HTG outcomes.
Help plan and manage implementation of confidential and sensitive matters, providing thought partnership to the CIO and HR Partnership.
Communicate complex issues and conflicts affecting project time, cost, scope, quality, or risk to stakeholders and management, and facilitate connections and mitigation planning.
Partner with HR Business Partners and HTG leaders to assess organizational impacts and develop workforce, talent, operating model, and organizational change strategies.
Maintain regular collaboration with Corporate Marketing and Communications to support continuity and leverage capabilities.
Provide direct or matrixed oversight to team members executing change and communication strategies.
Foster teamwork, value diversity, support stakeholders, and model Hanover values and leadership capabilities.
Coach, develop, set expectations, evaluate, and hold team members accountable for performance.
Lead or substantively participate in initiatives supporting HTG strategies and financial goals.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) with company match
Tuition reimbursement
Paid time off
Company-paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On-site medical and wellness center in Worcester
On-the-job experiences, personalized coaching, and learning and development programs
Potential annual bonus, long-term incentive, or spot recognition awards