Certified Senior Pharmacy Technician

Walgreens•El Cajon, CA

8d•$21 - $29

About The Position

Under pharmacist supervision and in accordance with applicable laws and company policies, the Certified Senior Pharmacy Technician supports pharmacy operations, prescription processing, customer service, inventory management, and clinical services. The role helps ensure accurate prescription dispensing, reports prescription errors promptly, supports pharmacy workflow and performance, and maintains a clean, orderly department. It also coaches pharmacy technicians and cashiers on processes and tools, supports relationships with local healthcare providers, and completes assigned training and development activities.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, managing programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Model customer service best practices and develop strong relationships with valuable customers.
Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
Support pharmacy financial, customer service, and inventory performance analysis and review Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with healthcare clinics and external providers.
Help maintain relationships with local healthcare providers and conduct provider outreach to healthcare groups and residential care facilities.
Support execution of the Pickup program.
Help maintain a stocked, clean, neat, and orderly Pharmacy Department.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or meet state certification or registration requirements.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.