Certified Senior Pharmacy Technician

Walgreens•Citrus Heights, CA

23d•$19 - $26

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and dispensing, supports pharmacy workflow and inventory management, and helps improve pharmacy performance. The technician also coaches pharmacy technicians and cashiers, supports clinical services and community outreach, and maintains required certification and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic-level PC skills, such as using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Engage customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Enter patient and drug information into pharmacy systems; fill prescriptions by retrieving, counting, and pouring medications; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-reporting and Quality Improvement Program policies.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require pharmacist attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; file claims for shipment discrepancies or damaged prescription drugs.
Support analysis and improvement of pharmacy financial, customer-service, and inventory performance; review prescription key performance indicators with relevant store and healthcare leaders.
Assist pharmacists with clinical services, including collection and labeling of blood or urine samples when required, and coordinate services with healthcare clinics and external providers.
Help develop relationships with local medical professionals and conduct outreach to healthcare groups and residential care facilities.
Support execution of the Pickup program.
Maintain the Pharmacy Department's supplies, cleanliness, organization, and appearance.
Coach pharmacy technicians and cashiers on proper processes and tools to improve efficiency.
Comply with company policies and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete manager-requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.