Certified Senior Pharmacy Technician

Walgreens • Buena Park, CA

7d • $21 - $29

About The Position

The Certified Senior Pharmacy Technician assists pharmacists in pharmacy operations under pharmacist supervision and in accordance with applicable state, federal, and company policies. The role supports customer service, prescription processing, workflow, inventory management, clinical services, pharmacy performance, and department readiness. It also coaches pharmacy technicians and cashiers on processes and tools, supports relationships with the local medical community, and completes assigned training and continuing education.

Requirements

• PTCB or ExCPT certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.

Nice To Haves

• Prior work experience with Walgreens.
• Basic math skills, including counting, measuring, and weighing medications.
• Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
• Knowledge of store inventory control.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
• Build strong relationships with valuable customers.
• Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreens Pharmacy Code of Conduct and applicable policies.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medication accuracy; and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Register sales, handle cash as required, and assist customers in locating over-the-counter products.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
• Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use asset-protection techniques and file claims for pharmaceutical overages, shortages, order errors, and damaged goods.
• Assist the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer-service, and inventory performance; review Rx KPIs with the Store Manager and Healthcare Supervisor.
• Assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples when applicable, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical professionals and organizations through provider outreach and detailing.
• Support execution of the Pickup program.
• Help maintain the Pharmacy Department's supplies, cleanliness, orderliness, and appearance.
• Coach pharmacy technicians and cashiers on the correct use of processes and tools to improve pharmacy efficiency.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
• Attend training, complete manager-requested PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed