Certified Senior Pharmacy Technician

Walgreens•Conway, AR

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with applicable state, federal, and company policies. The role serves customers, assists with prescription processing and workflow, manages inventory, supports clinical services and community relationships, and coaches pharmacy technicians and cashiers on processes and tools. The technician maintains required certification and develops knowledge of pharmacy and healthcare through training and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model Walgreens customer-service practices.
Develop relationships with valuable customers and provide assistance locating over-the-counter products.
Assist pharmacists with pharmacy practice and workflow under their supervision, following state, federal, and company policies and the Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medication, and check for possible interactions.
Report prescription errors promptly and follow company policies and procedures for errors and quality improvement.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and process or resubmit manual third-party prescription claims.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
File claims for warehouse overages, shortages, order errors, and damaged prescription-drug goods.
Support the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer-service, and inventory performance data and Rx KPIs.
Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinating services with Walgreens clinics and external providers.
Help maintain relationships with local medical professionals and conduct outreach to healthcare organizations and community settings.
Support execution of the Pickup program.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Maintain PTCB or ExCPT certification through the designated training program and/or required state certification or registration.
Attend training, complete assigned PPLs, earn continuing-education credits, and maintain current pharmacy and healthcare knowledge.