Certified Senior Pharmacy Technician

Walgreens•Lakeville, MN

21d

About The Position

The Certified Senior Pharmacy Technician assists pharmacists in pharmacy operations under pharmacist supervision and in accordance with state, federal, and company policies. The role supports prescription processing, customer service, inventory management, workflow coordination, clinical services, and pharmacy performance. It also coaches pharmacy technicians and cashiers on processes and tools, maintains required certification and training, and completes other assigned tasks.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic personal computer skills, such as starting and shutting down a computer, using a mouse, opening and switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and help customers locate over-the-counter products.
Assist pharmacists with pharmacy practice and operations in accordance with applicable laws, policies, and the Walgreens Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
Help schedule and maintain pharmacy workflow.
Immediately report prescription errors and follow company error-management and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and process manual third-party prescription claims; perform assigned clerical duties.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment discrepancies or damaged prescription drugs.
Support analysis and improvement of pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local healthcare providers and conduct provider outreach to community groups and care facilities.
Support execution of the Pickup program.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the proper use of processes and tools to improve efficiency.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete assigned special projects and other tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.