Certified Senior Pharmacy Technician

Walgreens•Saint Charles, MO

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and dispensing, supports pharmacists in managing workflow, and helps maintain pharmacy inventory, performance, and the department’s appearance. The technician may also support clinical services and community-provider relationships, and coaches pharmacy technicians and cashiers on processes and tools. The position requires maintaining PTCB or ExCPT certification through the designated training program and/or state-required certification or registration, attending assigned training, completing requested PPLs, earning continuing education credits, and keeping current with healthcare and pharmacy developments.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as operating a computer, using a mouse, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and provide assistance locating over-the-counter products.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications, verifying medicines, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company policies and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical overages, shortages, order errors, or damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer-service, inventory, and Rx KPI performance data.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers through detailing and outreach to healthcare groups and care facilities.
Support execution of the Pickup program.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments as directed.
Maintain PTCB or ExCPT certification and/or state-required certification or registration; attend training, complete assigned PPLs, earn continuing education credits, and maintain current pharmacy knowledge.