Certified Senior Pharmacy Technician

Walgreens•Ocoee, FL

21d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role serves customers, assists with prescription processing and dispensing activities, supports pharmacy workflow, and helps maintain inventory and department operations. The technician also coaches pharmacy technicians and cashiers, supports clinical services and community relationships, and completes required training and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Develop strong relationships with valuable customers.
Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require a pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, and damaged goods.
Assist the Pharmacy Manager and Staff Pharmacist with reviewing pharmacy performance data, including financial, customer service, inventory, and Rx KPI measures.
Assist pharmacists with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers and conduct outreach to healthcare groups and care facilities.
Support execution of the Pickup program.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in using processes and tools correctly to improve efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain required state certification or registration.
Attend training, complete manager-requested PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.