Certified Senior Pharmacy Technician

Walgreens•Houghton, MI

62d•$19 - $25•Onsite

About The Position

This role involves assisting in the practice of pharmacy under the supervision of a pharmacist, ensuring a positive customer experience, and maintaining efficient pharmacy operations. The Certified Senior Pharmacy Technician will engage with customers, resolve issues, and uphold Walgreens service standards. Key responsibilities include managing prescription processes, inventory control, and supporting clinical services. The position also requires adherence to company policies, error reporting, and contributing to the overall performance of the pharmacy department.

Requirements

PTCB or ExCPT certification (except in Puerto Rico).
One year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico).
Willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy, Health System Pharmacy locations, or in locations where this role is covered under a collective bargaining agreement).

Nice To Haves

Prior work experience with Walgreens.
Basic math skills (counting, measuring and weighing medications).
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online).
Knowledge of store inventory control.

Responsibilities

Engage customers and patients by greeting them and offering assistance with products and services.
Resolve customer issues and answer questions to ensure a positive customer experience.
Assist in the practice of pharmacy in accordance with state, federal, and company policy.
Utilize pharmacy systems to enter patient and drug information correctly.
Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
Assist pharmacists in scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and adhere to Company policies and procedures.
Register all related sales on assigned cash register, collect and handle cash as required.
Handle telephone calls that do not require the personal attention of the pharmacist, including those to physicians.
Process manual claims for third-party program prescription services and perform other clerical duties.
Lead Pharmacy Department inventory management activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals.
Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
Assist and support Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service, and inventory performance data.
Assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required.
Assist pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
Assist Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community.
Support execution of Pickup program.
Ensure the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to drive efficiency within the pharmacy.
Comply with all company policies and procedures; maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.