Certified Senior Pharmacy Technician

Walgreens•Bettendorf, IA

8d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and pharmacy workflow, manages pharmacy inventory, supports clinical services and community outreach, and coaches pharmacy technicians and cashiers. The position also requires maintaining certification, completing assigned training, and keeping current with developments in healthcare and pharmacy.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Build strong relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow pharmacy error and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx merchandise overages, shortages, order errors, or damage.
Support the Pharmacy Manager and Staff Pharmacist in improving pharmacy financial, customer service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help develop and maintain relationships with the local medical community through provider detailing and outreach to health groups and care facilities.
Support execution of the Pickup program.
Help maintain the Pharmacy Department’s supplies, cleanliness, order, and appearance.
Coach pharmacy technicians and cashiers on proper use of processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.