Certified Senior Pharmacy Technician

Walgreens•Niceville, FL

23d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under pharmacist supervision and in accordance with state, federal, and company policies. The role provides customer service, processes prescriptions and claims, assists with workflow and inventory management, supports clinical services and community outreach, and coaches pharmacy technicians and cashiers. The technician maintains required certification and develops healthcare and pharmacy knowledge through training and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve questions and issues, model customer service practices, and develop relationships with valuable customers.
Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and comply with pharmacy error and Quality Improvement Program procedures.
Follow the Company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged prescription drugs.
Assist pharmacy leadership in analyzing and improving financial, customer service, and inventory performance, including reviewing prescription KPIs with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate services with Walgreens clinics and external providers.
Help develop relationships with local medical professionals and organizations through provider detailing and outreach.
Support execution of the Pickup program.
Maintain the Pharmacy Department's supplies, cleanliness, order, and appearance.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.