Certified Senior Pharmacy Technician

Walgreens•Salt Lake City, UT

20d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician assists in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company policies. The role supports customers, prescription processing, pharmacy operations, inventory management, clinical services, and the development of pharmacy technicians and cashiers. It also helps maintain positive relationships with patients, coworkers, and the local medical community.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers.
Assist with pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information; fill prescriptions by retrieving, counting, and pouring medications; verify medication accuracy; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and handle cash as required; assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Assist the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer-service, and inventory performance, including reviewing prescription key performance indicators with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and health organizations through provider outreach and detailing.
Support execution of the Pickup program.
Maintain the Pharmacy Department’s supplies and ensure it is clean, neat, and orderly.
Coach pharmacy technicians and cashiers on proper processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.