Certified Senior Pharmacy Technician

Walgreens•Coon Rapids, MN

21d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, helps process prescriptions and claims, supports inventory and workflow management, and coaches pharmacy technicians and cashiers. The technician also assists with clinical services, community-provider relationships, department upkeep, and pharmacy performance improvement. The position requires maintaining applicable certification and completing training and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified exempt settings or locations.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and complete assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer-service, and inventory performance data, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist with clinical services, including collecting and properly labeling patient blood or urine samples when applicable, and coordinate clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and conduct provider outreach to health groups, retirement homes, nursing homes, and other forums.
Support execution of the Pickup program.
Help maintain the Pharmacy Department’s supplies, cleanliness, order, and appearance.
Coach pharmacy technicians and cashiers in the proper use of processes and tools to improve pharmacy efficiency.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete manager-requested PPLs, earn continuing education credits, and keep healthcare and pharmacy knowledge current.