Certified Senior Pharmacy Technician

Walgreens•Westfield, MA

23d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role serves customers and patients, helps ensure accurate prescription processing, supports pharmacy workflow and inventory management, and assists with clinical services and community outreach. The technician also coaches pharmacy technicians and cashiers on processes and tools, completes assigned tasks, and maintains required certification and professional knowledge.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy, Health System Pharmacy, or collective bargaining agreement locations.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and answer questions to support a positive customer experience.
Model customer-service best practices and develop relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, check for possible interactions, and help maintain workflow.
Report prescription errors immediately and follow company error-reporting and Quality Improvement Program procedures.
Follow the Company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and complete assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, or damaged prescription drugs.
Support the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer-service, inventory, and Rx KPI performance.
Assist pharmacists with clinical services, including collecting and labeling blood or urine samples when required, and coordinate with pharmacy staff, healthcare clinics, and external providers.
Help maintain relationships with local medical providers and healthcare organizations through detailing and outreach.
Support execution of the Pickup program.
Help maintain a stocked, clean, neat, and orderly Pharmacy Department.
Coach pharmacy technicians and cashiers in correct processes and tool use to improve efficiency.
Comply with company policies and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend requested training, complete PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.