Certified Senior Pharmacy Technician

Walgreens•South Burlington, VT

24d

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role serves customers and patients, helps ensure prescription accuracy and pharmacy workflow, manages inventory and related transactions, and supports pharmacy performance and clinical services. The technician also coaches pharmacy technicians and cashiers on processes and tools, maintains required certification and training, and completes assignments as directed by pharmacy leadership.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy settings or where the role is covered by a collective bargaining agreement.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, operating programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products.
Support pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and company policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow applicable error and quality-improvement procedures.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and process or resubmit third-party manual claims in a timely manner.
Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians, and complete other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
Support pharmacy leadership in reviewing pharmacy financial, customer-service, inventory, and prescription KPI performance.
May assist with clinical services, including collecting and labeling patient blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Support relationships with local medical providers through detailing and outreach to healthcare groups and care facilities.
Support execution of the Pickup program.
Help maintain a clean, stocked, neat, and orderly Pharmacy Department.
Coach pharmacy technicians and cashiers in the proper use of processes and tools to improve pharmacy efficiency.
Maintain certification or registration, attend requested training, complete PPLs, earn continuing education credits, and keep pharmacy and healthcare knowledge current.
Complete special assignments and other tasks as assigned.