Certified Senior Pharmacy Technician

Walgreens • Naperville, IL

8d • $20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of pharmacists and in accordance with applicable laws and company policies. The role provides customer service, assists with prescription processing and dispensing, supports pharmacy workflow and inventory management, and helps improve customer service and financial performance. The technician may also support clinical services, community outreach, pharmacy maintenance, and the development of pharmacy technicians and cashiers. The position requires maintaining certification, completing assigned training, and keeping current with developments in healthcare and pharmacy.

Requirements

• PTCB or ExCPT certification, except in Puerto Rico.
• At least one year of pharmacy technician work experience in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

• Prior work experience with Walgreens.
• Basic math skills, including counting, measuring, and weighing medications.
• Basic personal computer skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
• Knowledge of store inventory control.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
• Model customer-service best practices and build strong relationships with valuable customers.
• Assist pharmacists with pharmacy practice and comply with applicable laws, company policies, and the Walgreen Co. Pharmacy Code of Conduct.
• Use pharmacy systems to enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications; verify medication accuracy; and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Register sales, collect and handle cash as required, and help customers locate over-the-counter products.
• Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform clerical duties assigned by the Pharmacy Manager.
• Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques; and file claims for Rx merchandise overages, shortages, order errors, or damage.
• Support the Pharmacy Manager and Staff Pharmacist in reviewing and improving pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
• May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical providers and healthcare organizations through provider detailing and outreach.
• Support execution of the Pickup program.
• Help maintain the Pharmacy Department by keeping it adequately supplied, clean, neat, and orderly.
• Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
• Comply with company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
• Attend requested training, complete PPLs, acquire continuing-education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed