Certified Senior Pharmacy Technician

Walgreens•Pearland, TX

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role assists with prescription processing, customer service, pharmacy workflow, inventory management, and clinical services. It also coaches pharmacy technicians and cashiers, supports pharmacy performance, and helps maintain relationships with the local medical community. The technician maintains required certification and pharmacy knowledge through training and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, including using a mouse, starting and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer service best practices and develop relationships with valuable customers.
Assist pharmacists with pharmacy duties in accordance with applicable laws, policies, and the Walgreen Co. Pharmacy Code of Conduct.
Enter patient and drug information into pharmacy systems; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
Assist pharmacists in scheduling and maintaining workflow.
Report prescription errors immediately and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims involving pharmacy merchandise overages, shortages, order errors, or damaged goods.
Support pharmacy performance improvement by reviewing financial, customer service, and inventory data and Rx KPIs with relevant managers and supervisors.
Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and organizations through provider outreach and detailing.
Support execution of the Pickup program.
Maintain the Pharmacy Department’s supplies, cleanliness, and orderly appearance.
Coach pharmacy technicians and cashiers on the correct use of processes and tools to improve efficiency.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments as directed.
Maintain PTCB or ExCPT certification through the designated training program and/or required state certification or registration.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.