Monroe

OrthoCarolina•Monroe, NC

38d•Onsite

About The Position

OrthoCarolina is hiring a full-time Clinical Assistant to provide and coordinate orthopedic patient care and support physicians and mid-level providers. The role includes routine office procedures and testing, patient teaching, telephone triage, and communication with patients and colleagues. The position is based at the Matthews and Monroe offices: Monday, Wednesday, and Friday mornings at Matthews, and Tuesday and Thursday at Monroe, for 36 hours per week. Travel to other OrthoCarolina locations may also be required. The Clinical Assistant collaborates with healthcare practitioners to support high-quality, compassionate care. Typical work includes greeting and escorting patients to exam rooms; documenting medical and surgical histories, vital signs, medications, and allergies in the Epic electronic health record; assisting with examinations, treatments, and in-office procedures; and cleaning and sterilizing rooms and equipment. Tasks may include suture or staple removal, casting and bracing, and assisting with injections. The role also involves educating patients using booklets and instruction sheets as directed by the physician, responding to patient messages and prescription refill requests, ordering supplies, stocking rooms, filing documents, and monitoring EHR work queues. OrthoCarolina describes its team as a diverse group of professionals who are accountable to one another and work together to uphold standards of excellence. The organization has 43 care locations and more than 1,300 professionals.

Requirements

Graduate of an accredited medical assistant, athletic training, or nursing program, or relevant experience plus certification.
Certification is required.
CMA/RMA certification must be through AAMA, NHA, ARMA, AMT, or AMCA.
EMTs must hold Emergency Medical Technician certification; national certification is accepted, with state certification required upon recertification under the stated guidelines.
Athletic trainers must be board certified.
Knowledge of the Epic electronic medical record system.
Ability to triage patient telephone calls, gather relevant facts accurately and concisely, assess patient health status, and act as a liaison between patient and provider.
Ability to educate patients, families, and staff about patient-care needs related to orthopedic problems.
Ability to communicate clearly and effectively and respond well to questions.
Clinical experience.

Nice To Haves

New graduates are welcome.

Responsibilities

Update clinical notes and patient information in electronic medical systems, including Epic.
Complete telephone triage, assess patient health status, and coordinate communication between patients and providers.
Perform routine office procedures and testing.
Assist with examinations, treatments, in-office procedures, casting, bracing, suture or staple removal, and injections.
Provide patient education about orthopedic care and minor procedures as directed by physicians.
Greet patients and escort them to exam rooms.
Obtain and document medical and surgical histories, vital signs, medications, and allergies.
Clean and sterilize rooms and equipment after patient encounters.
Respond to patient messages and prescription refill requests.
Order supplies, stock rooms, file documents, and monitor EHR work queues.
Communicate effectively with patients, families, physicians, mid-level providers, and coworkers.
Travel to other OrthoCarolina locations when required.