Certified/Registered Medical Assistant - Mooresville

OrthoCarolina•Norman, OK

30d•Onsite

About The Position

OrthoCarolina is seeking a full-time Clinical Assistant for its Mooresville office. The role provides and coordinates orthopedic patient care, performs routine office procedures and testing, supports patient education, completes telephone triage, and assists physicians and mid-level providers in delivering patient care. The Clinical Assistant also provides clinical and administrative support, helping ensure high-quality, compassionate care. Typical duties include greeting and escorting patients to exam rooms; documenting medical and surgical histories, vital signs, medications, and allergies in the EPIC electronic health record; assisting with examinations, treatments, and in-office procedures; and cleaning and sterilizing rooms and equipment. Tasks may include suture or staple removal, assisting with casting and bracing, and assisting with injections. The position also educates patients before minor procedures according to physician instructions and handles administrative work such as ordering supplies, stocking rooms, responding to patient messages and prescription refill requests, filing documents, and monitoring EHR work queues. Travel to other OrthoCarolina locations may be required. New graduates are welcome.

Requirements

Graduate of an accredited program for medical assistants, athletic training, or nursing, or relevant experience plus certification.
Required certification appropriate to the candidate’s role. CMA/RMA certification must be through AAMA, NHA, ARMA, AMT, or AMCA.
EMTs must hold Emergency Medical Technician certification; national certification is accepted subject to the stated requirement for state certification upon recertification.
Athletic trainers must be board-certified.
Knowledge of the EPIC electronic medical record system.
Ability to triage patient telephone calls, gather relevant facts, assess patient health status, and serve as a liaison between patients and providers.
Ability to clearly educate patients, families, and staff about orthopedic patient care needs.
Clear and effective communication skills.
Clinical experience is listed under Work Experience.

Nice To Haves

New graduates are welcome.

Responsibilities

Update clinical notes in electronic medical systems.
Complete telephone triage, including managing patient calls, voicemail, tasks, and faxes.
Perform routine office procedures and testing.
Assist with casting and bracing.
Provide patient education, including instructions before minor procedures as directed by the physician.
Greet and escort patients to exam rooms.
Document patients’ medical and surgical histories, vital signs, medications, and allergies in EPIC.
Assist practitioners with examinations, treatments, injections, and in-office procedures.
Clean and sterilize rooms and equipment after patient encounters.
Order supplies and stock rooms.
Respond to patient messages and prescription refill requests.
File documents and monitor EHR work queues.
Communicate and coordinate effectively with patients, families, physicians, mid-level providers, and co-workers.
Travel to other OrthoCarolina locations when required.