Certified Pharmacy Technician Lead

Walgreens•Ankeny, IA

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB- or ExCPT-certified, assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive, delightful customer experience. In the absence of store management, may open and close the store, perform required system start-ups and cash handling, and ensure the floor and stock room are ready for the business day. Opens the store’s back door for deliveries and handles product returns, order voids, customer refunds, cash drops, and change requests.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB or ExCPT certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
Model and share customer-service best practices with team members, including courteous interpersonal habits and proactive service; develop strong relationships with valuable customers.
Assist the pharmacist in the practice of pharmacy in accordance with state and federal regulations and company policy; comply with the Walgreen Co Pharmacy Code of Conduct and Good Faith Dispensing policy.
Hold store keys and open or close the store without management when necessary, completing required system start-ups and cash handling and preparing the floor and stock room for the business day.
Open the back door for deliveries; complete product returns, order voids, customer refunds, cash drops to the safe, and cash-register change requests.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations; complete resets and revisions.
Perform basic department pricing and daily price changes, ensure proper signage, and complete pricing tasks required by local regulations or compliance programs on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment, as necessary or requested.
Support execution of the Pickup program.
Maintain clean, neat, and orderly store conditions and appearance; request repairs when appropriate, including when management is absent or as requested by a manager.
Report disciplinary issues and customer complaints to management.
Use pharmacy systems to enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications, verify the medicine, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Register related sales on the assigned cash register and collect and handle cash as required.
Help customers locate products, including accompanying them to the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently; perform other clerical duties assigned by the Pharmacy Manager.
Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply company asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.