Certified Patient Care Assistant ICU Neuro Unit

Banner Health•Phoenix, AZ

5d•Onsite

About The Position

Banner University Medical Center Phoenix is seeking a Certified Patient Care Assistant for its 24-bed Neuro ICU. The position provides routine patient care to promote comfort and contribute to each patient’s plan of care, while collecting and documenting patient data and supporting efficient unit operations. The assistant works directly with unit RNs and other staff to care for neuro patients, including stroke patients and patients who may have limited mobility or communication abilities. The work can involve substantial lifting and assistance with turning, moving, and walking patients. This is a full-time night-shift position, scheduled from 7:00 p.m. to 7:30 a.m. Self-scheduling is available for shifts and weekend coverage. The role works under supervision and is responsible for an assigned unit in a fast-paced environment with a strong focus on customer service. The assistant interacts with staff throughout the facility, as well as patients, families, and physicians, and performs work according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.

Requirements

High school diploma, GED, or equivalent working knowledge.
Current BLS certification.
Current Certified Nursing Assistant (CNA) certification in the state of practice for new hires and transfers.
Skills and abilities typically attained with one year of medical clerical experience, preferably in a hospital or physician office, or prior customer service experience.
Excellent organizational skills and effective human relations and communication skills.
Working knowledge of medical terminology, computer literacy, and keyboarding skills.
Depending on department assignment, a minimum passing score of 85% on an ECG or EEG test, including accurate identification of all lethal cardiac dysrhythmias and epileptiform activity.
Depending on department assignment, successful completion of a unit-approved basic electrocardiogram interpretation course, electroencephalographic interpretation course, or on-the-job training.

Nice To Haves

Arizona Licensed Nursing Assistant (LNA) licensure.
Recent healthcare experience.
Successful completion of an approved unit secretary program.
Additional related education and/or experience.

Responsibilities

Assist patients with activities of daily living, basic hygiene, mobility, and nutritional intake.
Collect patient specimens and data, including vital signs, input/output, and other delegated measurements, and document objective data and routine care in the medical record.
Assist with transporting patient specimens.
Recognize and report abnormalities or changes in patient health status and responses to treatment to a licensed professional.
Communicate patient status accurately and completely to other caregivers to promote continuity of care.
Perform procedures and use equipment as delegated by a licensed professional and consistent with demonstrated competencies and state scope of practice; procedures may include blood draws, Foley catheter removal, EKGs, and EKG monitoring.
Provide supplies, support, and assistance to medical staff and patients during unit-specific procedures under the direct supervision of a licensed professional.
Perform receptionist and clerical duties and support communication and information flow throughout the department.
Help resolve customer problems or collect information and refer issues to the appropriate person.
Maintain patient records, including admission, transfer, and discharge information, progress notes, and consent forms; ensure forms and reports are scanned or filed, labeled, and accessible.
Maintain patient education materials and assist with ordering patient specimens; may transcribe and process physician orders in the electronic medical record.
Maintain office, dietary, and medical supplies; complete requisitions and reconcile deliveries.
Monitor and track electronic equipment such as patient ID scanners and laptop computers, ensuring equipment is accounted for and working.
Depending on assignment, assist with patient transportation, including pre-operative and immediate post-operative patients to critical care, and participate in operating room turnover.
Provide customers of Banner Health with excellent service by demonstrating the organization’s core and leader behaviors.