Certified Medical Records Technician

Guardian Pharmacy•Knoxville, TN

8d•Onsite

About The Position

East Tennessee Pharmacy Services, a member of the Guardian family of pharmacies, is hiring a Certified Medical Records Technician in Knoxville, Tennessee. The role serves as a liaison between pharmacy operations and clients on medication record-keeping and related issues, maintaining medication-related records for facilities and routing service issues to Marketing and Operations. The technician works with facility staff, prescribers, pharmacists, couriers, and data entry teams to maintain resident profiles and prescriptions, update medication records, resolve problems, and provide accurate, timely reports and deliveries. The position uses the QS1 system and various eMar platforms to maintain facility and resident information, configure custom standing orders and Medication Administration Record (MAR) print options, troubleshoot issues, and enter and profile prescriptions. It requires careful, independent work in a fast-paced team environment, with attention to accuracy, deadlines, facility requirements, and applicable assisted living regulations. The listed schedule is Monday through Friday, 8 a.m. to 5 p.m., with no weekends or holidays. The posting also lists flexible hours, including weekends, under Work Environment.

Requirements

High school diploma or GED.
Pharmacy technician license, certification, or registration as required by the state.
PTCB certification is required in the posting's scheduling and qualification information.
At least one year of related experience; an advanced degree may substitute for experience.
Advanced computer skills.
Ability to work independently and meet deadlines.
Ability to solve problems with minimal direction.
Strong attention to detail and accuracy.
Ability to manage multiple tasks in a fast-paced, team-oriented environment while meeting strict deadlines.
Quality-minded approach, including proactively identifying errors and asking questions when information appears inaccurate.
Working knowledge of state assisted living regulations and facility requirements.
Experience working with medication administration records.

Nice To Haves

National Pharmacy Technician Certification (PTCB) is identified as preferred in the education and certifications section, although PTCB is also stated as required elsewhere in the posting.
Pharmacy operations system experience is listed as preferred/required.

Responsibilities

Establish and maintain facility profiles and create new-admit profiles in the QS1 system; obtain information from facilities as needed.
Maintain relationships with facility staff and route service problems to Marketing and Operations for timely resolution.
Create and implement custom Standing Orders or Medication Administration Record (MAR) print options and other requested QS1 custom options.
Navigate eMar platforms to troubleshoot and resolve customer problems.
Work with prescribers and facility staff to maintain active prescriptions for residents.
Update monthly Medication Administration Records and Physician Orders for facilities.
Communicate with facilities about prescription drug interactions and resident-profile issues by telephone or fax, document problem resolution, and communicate prescription questions to physicians or medical office staff as needed.
Establish monthly records delivery schedules with facilities and the courier function; print and route records for timely delivery.
Generate custom reports, maintain their schedules, and coordinate with data entry to ensure drug profiles are active and reports are accurate and timely.
Review facility profiles monthly and update them as needed.
Report supply-ordering needs to the Inventory Department to maintain appropriate inventory levels.
Assist pharmacists with prescriptions, problem resolution, and other assigned tasks.
Enter and profile prescriptions into various systems.
Perform other essential functions and duties as assigned.

Benefits

Competitive pay.
401(k) with company match.
Medical, dental, and vision benefits for full-time employees working 30 or more hours per week.
Health Savings Accounts and Flexible Spending Accounts.
Company-paid Basic Life and Accidental Death & Dismemberment coverage.
Company-paid Long-Term Disability and optional Short-Term Disability.
Voluntary employee and dependent life, accident, and critical illness coverage.
Dependent Care Flexible Spending Accounts.
Employee Assistance Program (EAP).
Guardian Angels employee assistance fund.
Paid holidays and sick days.
Vacation benefits based on years of service.