Certified Medical Records Technician

Guardian Pharmacy Services Management•Knoxville, TN

6d•Onsite

About The Position

East Tennessee Pharmacy Services, a member of the Guardian family of pharmacies, is hiring a Certified Medical Records Technician in Knoxville, Tennessee. The role serves as a liaison between pharmacy operations and client facilities on medication record-keeping and related issues. It maintains facility and resident profiles, medication administration records, physician orders, prescriptions, custom reports, and delivery schedules, and helps troubleshoot eMar and other medication-record problems. The position works with facility staff, prescribers, pharmacists, marketing, operations, data entry, inventory, and courier functions to support accurate, timely pharmacy services. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m., with no weekends or holidays listed in the scheduling requirements. The posting also mentions flexible hours, including weekends, under Work Environment. Applicants need a high school diploma or GED and a pharmacy technician license, certification, or registration as required by the state. The posting states that PTCB certification is required in the scheduling section, while its education and certification section lists national certification as preferred.

Requirements

High school diploma or GED.
Pharmacy technician license, certification, or registration as required by state requirements.
PTCB certification is listed as required in the scheduling section; the certification section lists national certification as preferred.
At least 1 year of related experience; an advanced degree may substitute for experience.
Advanced computer skills; pharmacy operations system experience is preferred/required in the posting.
Ability to work independently and meet deadlines.
Ability to solve problems with minimal direction.
Strong attention to detail and accuracy.
Ability to manage multiple tasks simultaneously in a fast-paced, team-oriented environment while meeting strict deadlines.
Quality-minded approach, including seeking out errors and questioning apparent inaccuracies.
Working knowledge of state assisted-living regulations and facility requirements.
Experience working with medication administration records.
Ability to work flexible hours, including weekends, as stated in the Work Environment section.
Required attributes include work ethic and integrity, relationship-building, planning and time management, problem solving, and collaboration.

Nice To Haves

National pharmacy technician certification (PTCB) is listed as preferred in the certification section, although the scheduling section states PTCB is required.
Pharmacy operations system experience.

Responsibilities

Serve as a liaison between operations and clients on medication record-keeping and related issues.
Maintain medication-related records for all facilities.
Establish and maintain facility profiles and create new-admit profiles in the QS1 system.
Contact facilities to obtain information needed for resident and facility profiles.
Maintain relationships with facility staff and route service problems to marketing and operations for resolution.
Create and implement custom Standing Orders or Medication Administration Record (MAR) print options and custom QS1 options as requested.
Navigate eMar platforms and troubleshoot and resolve problems with customers.
Work with prescribers and facility staff to maintain active prescriptions for residents.
Update facilities’ monthly Medication Administration Records and Physician Orders.
Communicate with facilities about prescription drug interactions and resident-profile problems by telephone or fax, and document problem resolution in resident profiles.
Communicate prescription questions and issues with physicians and medical-office staff as needed.
Establish monthly-record delivery schedules with facilities and the courier function; print and route records for timely delivery.
Generate custom facility reports and maintain schedules to ensure reports are timely and accurate.
Coordinate with data entry to ensure drug profiles are active.
Review facility profiles monthly and update them as needed.
Report supply-ordering needs to the Inventory Department.
Assist pharmacists with prescriptions, problem resolution, and other assigned tasks.
Enter and profile prescriptions in various systems.
Perform other essential functions and duties as assigned.

Benefits

Competitive pay.
401(k) with company match.
Medical, dental, and vision coverage for full-time employees working 30 or more hours per week.
Health Savings Accounts and Flexible Spending Accounts.
Company-paid basic life and accidental death and dismemberment insurance.
Company-paid long-term disability and optional short-term disability.
Voluntary employee and dependent life, accident, and critical illness coverage.
Dependent Care Flexible Spending Accounts.
Employee Assistance Program.
Guardian Angels employee assistance fund.
Paid holidays and sick days.
Vacation benefits based on years of service.