Certified Medical Assistant (Float)

One Medical•Hoboken, NJ

4d•$26 - $28•Onsite

About The Position

One Medical is seeking a Certified Medical Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to provide venipuncture and other clinical support services in its Hoboken and Jersey City, New Jersey offices. The role focuses on delivering an exceptional, human-centered patient experience across clinical and administrative interactions, serving as a first point of contact and helping patients navigate their care. The employee also helps maintain the look and feel of the office and provides support to the Practice Coordinator, Operations Manager, and providers as requested. The position combines specimen collection and processing with front-desk service, patient communications, clerical support, and office upkeep. The employee works collaboratively with the care team, adapts to changing patient and team needs, and uses One Medical’s technology systems to complete daily work. This is a full-time role of 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 6:00 p.m. The schedule may change based on business direction.

Requirements

Active Medical Assistant certification from NHA, AAMA, NCCT, AMCA, NAHP, NCMA, AMT registration, or another recognized certifying body approved by the Board.
Graduation from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the United States Department of Education.
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain in-office care standards through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem solving, and support in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Provide other job-related duties as assigned by management.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Competitive medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid Basic Life Insurance.
Company-paid short-term and long-term disability insurance.